Appointments showing up, but in gray

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Kate Glickman

• August 01, 2019 13:59

My appointments which I made on the SP app are showing up suddenly in gray rather than in green.   They are shown on the calendar but do not populate not as "sessions" and thus I cannot bill for them.  Does anyone know what I am talking about?  I am sure my calendar is syncing with Simple Practice.   What should I try next?

 

Kate 

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  Marlina

  • August 01, 2019 19:02

  Hi Kate,

  I can definitely add some clarity here. With the 2-way Google Sync, any appointments entered in SimplePractice will appear in your Google calendar. Any appointments scheduled in Google calendar moving forward will show up as gray "Other" or non-client appointments. 

   

  

  For this reason, and to maintain security of your client data, we recommend scheduling all of your appointments using either the SimplePractice Mobile App or desktop version of the site. You can still use Google calendar to see your schedule as well as block off time that you're unavailable.

   

  For any "Other" appointments inadvertently scheduled, you will need to delete them and re-add them as standard client appointments in order to bill and add documentation.

   

  This guide will provide some more context: How 2-way Sync with Google Calendar works

   

  Please let me know if you have any other questions about this.

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