Timing of credit card charging

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Shannon Murphy

• August 07, 2019 19:34

Is it possible for the client's card to be charged at time of scheduling? 

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  Gillian

  • August 12, 2019 18:14

  Hi Shannon, while there isn't a way to automate this, you can require that clients enter their card information to request an appointment with you. This is an option setting under My Account > Settings > Client Portal. Then, you can charge the card upon accepting the client's appointment request. Let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help. 

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  Candice Christiansen

  • December 19, 2019 22:56

  Is there a way to charge all of the cards on file for a given day? Or change the time they are charged (instead of the default midnight of the service day) It's our practice to charge all cards for all clients/clinicians at 8am. I would like to avoid going into each client's account and charging them one at a time. 

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  Gillian

  • December 21, 2019 01:27

  Candice, happy to help. It's not currently possible to charge all of the cards on a given day or change the time that they are charged when using AutoPay. 

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  Lori Price

  • March 17, 2020 22:07

  Hi:

   

  Yesterday I cancelled my CHASE credit card due to unauthorized charges.

  I'm sorry!  I will get the new card 7-10 days from now and update my account.

   

   

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  Lori Price

  • March 17, 2020 22:07

  So you will be unable to charge for April until I get my new card

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  Gillian

  • March 17, 2020 22:14
  • Edited

  Hi Lori, thanks for letting our team know. I checked and your account doesn't renew for another 12 days, so you should be totally fine. 

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  TRY Family Counseling, Inc

  • August 26, 2020 03:42

  I can't charge my client's card at the time of scheduling, due to Simple Practice requiring me to make an invoice first. The appointment isn't until next week and the system is not allowing me to submit and invoice and charge the card. How do I charge at the time of scheduling an appointment?

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  Gillian

  • August 31, 2020 21:29

  Hi there, happy to help. You actually can charge your client's card at any time. To charge a client's card, visit their Overview page, enter the amount you'd like to charge, and hit Add Payment. Then, the client will have a credit on their account that will be applied to their next invoice. 

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