Insurance payments
AnsweredI am emailing because our Blue Cross Blue Shield payments not being received in Simple Practice or being applied to balances. We are having to do it manually. Can someone help me?
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Official comment
Hi Chasity,
I’ve reached out to you privately addressing these questions, as there is some additional information specific to your enrollment. Please let me know if you have any other questions by responding to the email thread I have started with you. Thank you.Comment actions -
When I posted the original comment, someone from Simple Practice responded and looked into it for me. If they haven't reached out to you from this thread, try and post the comment on your own thread, it will notify a representative and someone should reach out to you via email. They emailed be back and checked into it for me and everything is correct, now. They're really good with helping, I promise. Good luck to you all!
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Hey all!
I have had some seriously backlogged BCBS claims. I received 3 payments from them last week, but those payments are not being rejected in my Simple Practice information. I started going through the arduous process of reviewing the status of al claims in Availity to see where the funds need to be allocated.
Who should I reach out to about this?
Sara
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Hello! I am a group practice owner and we rely on Simple Practice to accurately update balances to accounts when BCBS payments go through. It would be an admin nightmare to do it manually. Unfortunately, BCBS payments received after May 5th are not showing up on our account. One of my directors noticed Simple Practice account owners are complaining about this on the Simple Practice Facebook Community page so there appears to be an issue with Eligible, Inc. or Simple Practice's communication with BCBS about payments being processed. Either way, please let us know what is being done to fix this serious accounting problem and advise whether there is anything I can do for my team in the meantime. Thanks! Kevin
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I have this same issue with BCBS payments showing up in my bank account, but not showing up in SimplePractice since early May. Seems like this has been a known issue. When will a fix be found and applied? This is a significant reason that I use SP: integration with insurance billing. Thanks! Colin
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Hi!
I clearly see that there has been a pattern of payments not syncing with SP from BCBS but I also have claims outstanding for United Healthcare (Optum) and Group and Health ADministrators. WE are talking about 119, 120 days; it says that it's processed but not paid. If they are truly not paid then I need to see where my money is.
Please get back to me ASAP.
THanks!
Dr. Ashby
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I am having the same problem as everyone else. I have been paid, but the payments are not being reflected in Simple Practice. It would be a nightmare to try and put it all in myself at this point. Seems like it all stopped Sept of 2020; prior to that, it was updated on the client's record just fine.
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Can I get concrete answers about what's going on with payments not posting? Is this on your end? Do I need to do something? It's very frustrating to dig through comments and not find any answers other than the comment will be forwarded to the SP 'Success' Team.
This is happening very RECENTLY, not from a year ago. Thx!~
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