I have an insurance company that pays via debit card. When entering the payment, I use the stripe account which shows the payment on the client's file (stripe payment).
Here is my issue. When adding a payment from the insurance company unto the clients account, the final balance now shows a credit. I would like the account to reflect that the insurance company paid their portion. However, I cannot enter the debit payment from the insurance company without using the stripe payment options.
How can I fix this? Sorry if this does not make sense.