Emails about insurance Claim
Answered

Hello!

 

I just received an email from Simple Practice and it is different than previous ones!  I get these emails almost daily telling me a claim has paid, been denied or deductible has been applied.  The email today told me that a claim has been paid, however, it does not say how much was paid.  Why did this change?  This is very inconvenient because in order to see how much was paid I have to click on the "view claim" then go into the client and see what they paid.  Can you please advise on this?

5 comments

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    Yorick Wijting, PT, DPT

    Just noticed the same thing. Very inconvenient!

    Just noticed the same thing. Very inconvenient!

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    Gillian

    Hi Tracy and Yorick, we're looking into this now - I'll keep you both updated! 

    Hi Tracy and Yorick, we're looking into this now - I'll keep you both updated! 

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    Gillian

    Hi Tracy and Yorick, we've released an update that will include details in claim update emails - future claim update emails will contain the same information they always have. Thanks for posting.

    Hi Tracy and Yorick, we've released an update that will include details in claim update emails - future claim update emails will contain the same information they always have. Thanks for posting.

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    Jeannie Ehrenberger

    Is there any way to turn this feature off and not get the emails?

    Is there any way to turn this feature off and not get the emails?

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    Ruth

    Hi Jeannie - There isn't a way to stop receiving emails that update you on claims' statuses. However, you can sort your email inbox so that emails like this are all filtered into a separate file in your email. There are different ways to filter your emails depending on your email provider, I recommend doing a quick Google search to find out how to do this with your email provider. 

    Hi Jeannie - There isn't a way to stop receiving emails that update you on claims' statuses. However, you can sort your email inbox so that emails like this are all filtered into a separate file in your email. There are different ways to filter your emails depending on your email provider, I recommend doing a quick Google search to find out how to do this with your email provider.