submitted claims not being received by insurer
Answered

All claims that I have submitted electronically through Simple Practice since 11/1/2019 have not been received by the insurance payor - Blue Cross Blue Shield.  I have contacted them and they just say that they have not received any claims in the time period.  Things were going smoothly prior to this date and now nothing.  Please help!

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    Gillian

    Hi Michael, I'd be happy to help with this. Can you clarify which state you're in?

    Hi Michael, I'd be happy to help with this. Can you clarify which state you're in?

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    Michael Evans

    Arkansas

     

    Arkansas

     

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    Gillian

    Got it, thank you for clarifying, Michael. A member of our Insurance Specialist team will reach out to you today regarding this.

    Got it, thank you for clarifying, Michael. A member of our Insurance Specialist team will reach out to you today regarding this.

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    Jenny TeGrotenhuis

    Help!  Submitted claims have not been received by insurer.  

    Help!  Submitted claims have not been received by insurer.  

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    Leslie Wright

    I am having the same problem with my Blue Cross claims.  I am also in Arkansas.

    I am having the same problem with my Blue Cross claims.  I am also in Arkansas.

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    Gillian

    Hi all, I went ahead and reached out to our clearinghouse on your behalf regarding your ARBLS claims. They clearinghouse confirmed that they are currently experiencing some connectivity issues with BCBS.

    You can continue to submit claims to this payer via SimplePractice with no issue. Though the claims' statuses won't update until the payer and the clearinghouse resolve the connectivity issues, the clearinghouse confirmed that all submitted claims will process. Currently, there is no action required from you. If necessary, they will resubmit any affected claims on your behalf. They have also confirmed that all affected ERAs will be reposted once the connectivity issues have been resolved.

    Please let me know if you have any questions. I'll post in this thread again once all connection issues have been resolved. 

    Hi all, I went ahead and reached out to our clearinghouse on your behalf regarding your ARBLS claims. They clearinghouse confirmed that they are currently experiencing some connectivity issues with BCBS.

    You can continue to submit claims to this payer via SimplePractice with no issue. Though the claims' statuses won't update until the payer and the clearinghouse resolve the connectivity issues, the clearinghouse confirmed that all submitted claims will process. Currently, there is no action required from you. If necessary, they will resubmit any affected claims on your behalf. They have also confirmed that all affected ERAs will be reposted once the connectivity issues have been resolved.

    Please let me know if you have any questions. I'll post in this thread again once all connection issues have been resolved.