session reminders to include office location
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When email and text reminders go out to clients could the location of the session be included? I work out of 2 offices and sometimes see people in both. It would be helpful to remind the client in which office we are meeting. Right now it seems that it has the main office listed and not the one that is actually scheduled. If I am wrong please educate me.

Thanks, Kathi

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    Marlina

    Hi Kathleen,

    I can definitely add some clarity here. To ensure that client reminders show the address of the session, you'll want to navigate to My Account > Settings > Client Reminders.

    Then, select "Practice Full Office Address" in the second macro dropdown: 

     

     

    Moving forward, the address in the reminder will populate based on the location you've assigned the appointment to. 

    Hi Kathleen,

    I can definitely add some clarity here. To ensure that client reminders show the address of the session, you'll want to navigate to My Account > Settings > Client Reminders.

    Then, select "Practice Full Office Address" in the second macro dropdown: 

     

     

    Moving forward, the address in the reminder will populate based on the location you've assigned the appointment to. 

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    Renee Roth Powers

    I noted when reviewing the intake forms that in addition to text and email appointment reminders, patients can choose voice reminders. I want to confirm that Simple Practice provides this service if offered? If not is there a way to remove this option? I cannot call each person who requests a voice reminder. 

    I noted when reviewing the intake forms that in addition to text and email appointment reminders, patients can choose voice reminders. I want to confirm that Simple Practice provides this service if offered? If not is there a way to remove this option? I cannot call each person who requests a voice reminder. 

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    Marlina

    Hi Renee,

    Both voice reminders and text reminders are completely free and included in your SimplePractice account. These are automated by our system and no extra step is needed on your end.

     

    Just in case, here is our guide for Setting Up Client Reminders.

    Hi Renee,

    Both voice reminders and text reminders are completely free and included in your SimplePractice account. These are automated by our system and no extra step is needed on your end.

     

    Just in case, here is our guide for Setting Up Client Reminders.