Credit Card keeps declining on patient's ends

Answered

Follow

Jordyn Daniel (Admin)

• November 12, 2019 17:03

My patient keeps trying to input his CC info in the credit card info request form that was shared with him but it keeps declining. 

0

• 

  Gillian

  • November 13, 2019 18:59

  Hi there! Because this is specific to your account and the client, a member of the Success team will reach out to you privately today to assist. 

  0

  Comment actions Permalink
• 

  James Barry, PsyD, LAADC

  • November 20, 2020 21:39

  Can I be reached out to as well? 4 cards no luck with same client... embarrassing and affecting the therapeutic alliance.

   

  0

  Comment actions Permalink
• 

  James Barry, PsyD, LAADC

  • November 20, 2020 21:40

  I have been unable to process 4 different Credit Cards supplied by a recent client, 2 of which were given by his girlfriend with her name on them. Seems unlikely they are all not working. Also, how do I delete credit cards from the clients payment information in the billing section?

  0

  Comment actions Permalink
• 

  Gillian

  • November 23, 2020 21:02

  Hi James, I'd be happy to help. I'll create a Help request for you for our team and they'll reach out to you shortly via email to assist. 

  0

  Comment actions Permalink
• 

  Bill Helper

  • July 20, 2021 14:09

  HI, I have 2 different clients who are getting messages that their cards are declined they both say they have run cards on their end for other purchases and it works fine.  One client has given me 4 different cards and they still say declined.  Any suggestion?

  0

  Comment actions Permalink

Please sign in to leave a comment.