telehealth web connection overseas

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Amber Englund

• November 12, 2019 23:59

I have a client that is traveling for work overseas. We have tried to connect on the portal and use the SP video session, but they are getting a message that 'the site cannot be reached'. They tried purchasing higher level internet but are still having trouble. Thoughts? 

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  Hawanya Miller

  • November 13, 2019 02:16

  Hello Amber, I have had to use a VPN when I’m overseas. I suggest trying to use a VPN. There are several on Google Play App Store or Apple App Store.

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  Amber Englund

  • November 14, 2019 21:29

  Thanks Hawanya. I'll check with the client and see if they can access a VPN.

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