Sessions not appearing on Superbill

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Gordon Gooding

• November 20, 2019 23:22

Hello, I have a client who attended 3 session in October, but when I run the superbill for the month of October, only 1 session is showing up.  I can't figure out why.  We do automatic superbills every month.  The sessions appear in the client window.  Anyone have any ideas?

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  Gillian

  • November 21, 2019 17:48

  Hi Gordon, I'd be happy to help with this. Is there a chance another Superbill containing those dates of service already exists? SimplePractice does not allow appointments to appear on more than one Superbill. You can check to see if the appointments are associated with a Superbill on the client's Billing tab - just use the date range picker to isolate October, then check to see if a bubble that reads "SB ####" appears next to the date range. Click the bubble to open the Superbill.

  Let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help. 

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  Ellen Noon

  • October 29, 2020 15:00

  Hello

  When I try to make a superbill it only creates for this month and I want to do it for 3 months. I have never made a superbill before

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  Gillian

  • October 30, 2020 16:56

  Hi Ellen, I'd be happy to help. First, delete the Superbill you've already created. Next, adjust the date range on the date range picker to include the last 3 months on the client's Overview > Billing tab. Then, click +Create > Superbill to create a Superbill that contains the last 3 month's appointments. 

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