Screen Sharing Capabilities
AnsweredHi, as a suggestion- it would be nice to have zoom like screen sharing capabilities. I am a testing psychologist and when I do feedback sessions, it would be nice to be able to have client look at report as I'm going over it.
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Hi Gillian--what is the general timeframe of the screen sharing feature? It's an important part of my practice. I'm trying to decide whether I should drop the teletherapy part of my account until it's available and invest that money into a different resource for the time being. Thanks!
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Hey Kristi,
It sounds like you were simply attempting to navigate back to the client's screen while screen sharing, or trying to go back to the session window where you could see your client, correct?
If so, while you are sharing a particular window, remember that your session itself will be in your web browser. For example, I actually am sharing a particular tab of my web browser here in session currently:
If I want to go back to the view to see my client, I will need to just click on the tab where my session is.
The session itself will always be in your browser, so just remember to locate that first and then find the specific tab where the meeting is opened. It will always say Telehealth by SimplePractice.
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Hi Chui-Tan, happy to help. SimplePractice's Telehealth platform doesn't currently support streaming audio using screensharing. A great way to watch videos with your client is to send clients the link to the video you'd like to watch in a Secure Message so you can watch it together and so that the client has high-quality audio.
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Two features that would greatly improve the quality of my therapy:
1. Streaming of audio when sharing videos or online books. Some of my clients can hear the videos through my speakers and some have difficulty. All of my clients are children so even sending the parent a link to watch in Secure Message gives too much down time to a child and will often result in losing their attention.
2. Screen sharing that gives control to the participant so they can participate in online games that I screenshare.
Thanks, Kim
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Hi, I am able to screen share but I am unable to see the client's video while I am viewing the screen that I'm sharing. I saw your comment about flipping from the view of my video preview to your client's by clicking on your video preview while sharing your screen but I do not see any options to do this.
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Hi Catherine and Antonia, we are actively working toward functionality for couple's and group sessions via Telehealth. You can vote for this idea and subscribe to updates here: https://simplepractice.uservoice.com/forums/918553/suggestions/36553852
Paula, if you're sharing a tab from your browser, you'll want to tab back over to the Telehealth call to see your client. You can also pull both tabs out into a new window to have them both side-by-side using Split View on a Mac or Split Screen on a Windows computer.Rebecca, check out this troubleshooting guide for screen sharing - you may need to enable a setting if you're using Chrome on a Mac: https://support.simplepractice.com/hc/en-us/articles/360001196372-Getting-started-with-Telehealth#screenshar
Ericka, please follow the link above to troubleshoot this, and make sure that you close all tabs and windows in your browser in case one of the tabs is still in a Telehealth call and sharing your screen.
Folks, let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help.
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I’m sorry if I missed this in the above comments, but is screen sharing possible using the Telehealth app? I use an IPad for my telehealth sessions and downloaded the app so that, whether I try to open a call from my internet browser or from the app, the app is used for the call. I haven’t figured out a way to screen share while using the app (no visible share button), so if there’s something I can do to remedy this, let me know.
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Hi Sarah, our Telehealth by SimplePractice app for mobile devices doesn't currently support screen sharing. To share your screen in SimplePractice's Telehealth platform, you'll want to use the full web version of SimplePractice.
Susan, you can find our tutorial on sharing your screen in Telehealth here: https://support.simplepractice.com/hc/en-us/articles/360001196372-Getting-started-with-Telehealth#screenshar
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Hi Sade, while we don't currently have a strict due date by which these features will be available, we are actively working on them. You can vote to subscribe to updates on these upcoming enhancements on our Ideas board here: https://simplepractice.uservoice.com/forums/918553/suggestions/36553852
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