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How do I get my paid claims transferred to by bank account?

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19 comments

  • Gillian

    Hi Courtney, I'd be happy to help with your question. SimplePractice tracks your claims, and Payment Reports notify you when claims have been paid. However, SimplePractice doesn't see or touch the funds you receive from insurance payers. If you're seeing Payment Reports coming in on SimplePractice, but haven't received any EFT deposits yet, we recommend following up with payers directly.

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  • Sarah M. Roper

    How long does it normally take to receive the eft in my bank once I see it as paid in simple practice?

    How do you know if they are mailing a check or payment vs doing eft? In Simple Practice it says a check & number but I am unclear about which way it is coming to me? 

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  • Gillian

    Hi Sarah, I'd be happy to help. Because SimplePractice doesn't see or touch the payments you receive from insurance payers, you'll receive an EFT, check, or VCard payment according to how you're set up with the payer. Different payers have different timing for payment, so it's best to reach out to the payer directly if you have a question about your payment method or timing. 

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  • Eugene Alliende

    Hello, I am new at online therapy. I have same question. Billing went through, cards were billed, and system said PAID, but money has not yet been transferred to my bank account (signed up for direct deposit) How long does it typically take for money to go through? Thanks

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  • Gillian

    Hi Eugene, I'd be happy to help. If this is your first time using SimplePractice's Online Payments platform, it will take approximately 5-7 business days to receive your first payout. After that, you'll receive payouts 1-2 business days after the payment is run. You can check your pending Payout statuses under Reports > Payouts.

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  • Deborah Beriro

    Gillian I am having the same issue. It has been over 7 business days and nothing has been transferred to my bank account and the payout screen says nothing has been transferred or in the process. PLease help!

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  • Gillian

    Hi Deborah. Are you new to SimplePractice/Stripe? If so, your first payout will take up to 7 business days to arrive. You can check your payouts under Reports > Payouts. Let me know if you're still not seeing that payout. 

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  • Andrea Ippolito

    This is my first time too and it has been more than 7 business days for me.  Do you know why it hasn't arrived yet?

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  • Faith Nouri

    Gillian, No money has been transferred to my bank account either. Where can I see all the payouts? You have mentioned go to Reports>payouts. How do I go to reports?

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  • Christina Hernandez

    I am having payment issues. My account states the billing went through, client's card was billed, client reports the funds have been debited from their bank account, the system reports the services has been paid, but the money has not been deposited into my bank account. I signed up for direct deposit and it has been over 8 business day yet nothing.  I called my bank they reported nothing shows pending. I have received funds from other clinets but having issues with one client in particular with two different transactions that are missing.  I am concerned. 

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  • Claudia Chamberlain

    I too, am having having payment issues. My account states the billing went through, client's card was billed, client reports the funds have been debited from their bank account, the system reports the services has been paid, but the money has not been deposited into my bank account. I signed up for direct deposit and it has been over 8 business day yet nothing.  I called my bank  and they reported nothing shows pending. Does stripe indicate when funds are returned to the client’s card at the bank for any reason?  This is a new account.  Could this be the reason there are no deposits showing and if so how do I rectify?  I prefer not to contact the client if not appropriate.  It have been over two weeks Since the first “paid” invoice was posted...Please advise. Thanks. 

     

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  • Sarah Punturiero

    How do I ensure my collected payments are directly deposited into my bank account?

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  • Sarah Punturiero

    Is there a contact I could speak with to on the phone regarding my concerns?

    Thanks!

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  • Yolanda Winfield

    Here is the URL to Enrollhub. It will allow you to sign up for EFT with several insurance carriers at once. It is the easiest and fastest way to sign up for EFT. I hope this helps.

     

    https://www.caqh.org/solutions/enrollhub

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  • beverly Zimmerman

    Im not getting paid and it has been over 7 days do I need to set up a stripe account

     

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  • Dr.Wendi Schirvar

    I am concerned about this as I too am experiencing this delay.  Can someone please indicate why the delay- for myself and so many others? These are all self-pay clients so no wait for insurance. I paid for the full professional package and this is concerning. 

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  • Gillian

    Hi everyone, I'd be happy to help. Here are some things you can do to ensure you get paid. 

    1. If you're getting paid by insurance payers, you can enroll in EFT with the payer directly. SimplePractice doesn't see or touch the funds you receive from insurance payers, and our platform doesn't affect how you receive funds from insurance. 

    2. If your clients are self-pay, or you'd like to collect your copays, you can do so by enrolling in Online Payments under My Account > Settings > Billing and Services > Online Payments. When you add a Stripe Credit Card payment for the client, you'll receive a payout within 1-2 business days (for established accounts). If it's your first Online Payments payout, it may take approximately 5-7 business days for you to receive your first payout. You can check your payouts and status under Reports (on the left-hand side of SimplePractice) > Payouts. 

    3. Make sure you aren't entering client payments as Manual Credit Card payments. This records a payment outside of SimplePractice (for example, let's say you use an outside credit card processor) and does not charge the client's card or generate a payout. 

    Please let me know if you have any additional questions about receiving payouts in SimplePractice, and thank you for choosing our platform to run your practice.

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  • Dr.Wendi Schirvar

    It has been beyond the 5-7 biz days and my account is verified, although I still don't see deposits and I'm about to increase clients and want to be sure their payments are being sent correctly to me. 

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  • Gillian

    Hi Dr. Schirvar, it looks like you're working with my colleague Jordan on this. We'll get back to you via email shortly. To ensure that you and your colleagues get timely assistance from the SimplePractice team, please reach out through the ? bubble via Chat or Email to work directly with the Success team on issues that are specific to your SimplePractice account. 

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