Who else here is experiencing an issue with charges to clients cards. I have set the payment up for the correct customized amount for particular clients, BUT I am getting an overwhelming amount of incoming emails from the same clients stating that they were charged a full $175.00.
Private rate client, session rate selected for $45.00 for the session and for billing.
When I go to the session to remit payment and use Stripe, the payment shows "$45 paid" but then I get an email from the client where they are showing me that they have been charged $110 - $175 !.
Clearly, this is either a settings issue?. So what do I need to do to make sure that ALL CLINICIANS are the ones setting the amount, and that stripe only charges the correct amount, and only once *because my practice has also has issues with double charges) .
Can anyone clarify the difference between "stripe payment" and "manual payment". Would choosing Manual payment FIX this issue ?. And why are the invoices being sent out incorrectly.