Error 164 on two Medicare clients since 1-1-20

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Linda Burke

• January 17, 2020 22:36

I have received 3 rejections from Medicare since January 1st. I am enrolled with Medicare and claims for these clients had been accepted and paid prior to January. Thanks for any guidance you can provide.

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  J. P. Rutledge

  • January 18, 2020 02:53

  The same is happening to me. I know I have the correct ID number and format. This appears to be a clearinghouse rejection, and with clients that have previous claims submitted with the same ID number that had no problems. What is up?

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  Gillian

  • January 22, 2020 21:57

  Hi there! Because this is specific to your account, Linda and J.P., a member of our Success team will reach out to you both separately to assist.

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  Michael McCormick

  • April 29, 2020 19:16

  Hello

  I am having the same issue - medicare claim being rejected even though the ID is correct ( medicare tells me it is a front end rejection - ie   simple practice is rejecting it - as medicare has no record of the claim.

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  Yolanda Winfield

  • April 29, 2020 19:20

  I have found that some of our patients have been issued a new Medicare number. Some of them were not even aware of the change. I would confirm the ID number with Medicare first.

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  Michael McCormick

  • April 29, 2020 19:22

  Hi

  yes I am now using the new MBI # and verified it with medicare because that is being denied as well.

  thanks

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  Sandy Koltiska

  • May 26, 2020 19:22

  The same is happening to me. I know I have the correct ID number and format. This appears to be a clearinghouse rejection.  What is up? Help.

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  Katherine Uphoff

  • September 23, 2020 20:36

  it appears I am having the same issue as the other people.  I was submitting the claims last year no problem, but resubmitting the same patient since 6/30 are getting denied with this 164 code.  Please give any advice

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  Ruth

  • September 28, 2020 22:18

  Hi Everyone, I apologize for getting to this post late. I see Michael and Yolanda have since reached out to our Insurance Team and were able to get a resolution. Sandy and Katherine, I'd recommend you both submit email help requests to our Insurance Team so they can investigate your specific claims and identify the best solutions. Click here to submit a Help Request. 

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