refund FSA credit card
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How do I refund an old transaction? It is from May 2019. The refund button is not present. I do see the refund button for more recent transactions 

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    Gillian

    Hi Nickesha, I'd be happy to help. SimplePractice's Online Payments platform does not allow charges greater than 90 days old to be refunded. You may want to write the client a check, then record the adjustment in their account by adding a Payment in a negative amount (i.e. you write a check for $100 and enter a -$100 Payment for the client). 

    Hi Nickesha, I'd be happy to help. SimplePractice's Online Payments platform does not allow charges greater than 90 days old to be refunded. You may want to write the client a check, then record the adjustment in their account by adding a Payment in a negative amount (i.e. you write a check for $100 and enter a -$100 Payment for the client).