Tufts EDI
None

I have been trying to submit claims to Tufts and they are not going through.  Tufts has assured me that my NPI is registered with them and claims should be able to be submitted electronically and to contact SimplePractice.  

The scrub/error message is the following:

NPI ########## should be enrolled before you can start submitting claims for payer id: 04298. You can learn how to submit your enrollment at https://support.simplepractice.com/hc/en-us/articles/207925273-Submitting-enrollments-for-claim-filing-and-payment-reports

Tufts responded with the following when I contacted them:

Hello,
NPI ########## was approved to submit EDI claims to Tufts Health Plan on 1/17/2020.  Our payor ID is 04298.  If claims are still rejecting contact SimplePractice.
EDI Operations

 

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