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Not auto-charge a client for sessions denied by insurance

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8 comments

  • Riley Dunk

    Agreed. I hope there is a way to avoid this. 

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  • Gillian

    Hi Isaac, I'd be happy to help. There is not currently a way to disable AutoPay after an insurance adjustment comes in. However, I can see how this potential feature would be useful for your practice and others, and will be sure to pass this suggestion along to our Product team.

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  • Rebecca L. Hanke

    I am having the same issue. I have one client in particular that has been charged my full rate for two sessions after the claim was denied. This is a financial burden for my client. Although I did reimbursement my client, I would like to know how to avoid this in the future.

     

    THANK YOU!

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  • Gillian

    Hi Rebecca, I'd be happy to help. I'd recommend disabling AutoPay for this specific client under My Account > Settings > Billing and Services, then adding their payments manually, until they reach their deductible. 

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  • Jennifer Wuest

    Hi Gillian,

    I, too, have this issue. Closing the barn door after the horse has left is not a good way of doing business. In my case, a client whose insurance had paid about 40+ sessions suddenly decided (retroactively) that all of those sessions were paid in error so all 40+ sessions were retroactively denied and the client's credit card was charged thousands of dollars.  That should not have happened.  So I too would like to see how SP can PREVENT this from happening and not have it be something that we have to fix.  Thanks.

     

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  • Gillian

    Hi Jennifer, thank you for this feedback. I'm sorry to hear that this situation happened. We're always listening to our customers to learn more about how we can improve SimplePractice - the best place for ideas and suggestions for SimplePractice is our Ideas board at SimplePractice.uservoice.com. 

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  • Karla Wolf, LPC

    Hello- Could you please remedy this issue. I have a client who was charged $530 by Simple Practice Auto Pay after insurance claim was denied. The insurance claim was denied while still under investigation between Simple Practice Clearinghouse and BCBS EDI. I reimbursed the client immediately $530 but it cost me $15 processing fee. I would like Simple Practice to please reimburse me this processing amount. And please fix this issue of autobilling client's when their insurance claims are denied. It looks like it was brought to your attention over a year ago. Please help us.

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  • Craig Buckmore

    We have the same issue. Lucky the massive charge was noticed at the end of day summary. Just a few hours before the charged was to be processed we turned auto pay off on the client and averted the crisis. This was fortunate because this was a problem on the insurance side and the client would have maxed out their credit card causing other bills to go into default.

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