Selecting a different address to appear on invoices
Answered

Hello,

I read a Q&A about selecting a different address to appear on invoices. The advice was to go down to the "Billing Address" section under Billing Services; however, I don't see a section entitled "Billing Address."  Another person had the same comment under the same Q&A but there was no response.  Please advise.  Thank you.

Shea Nakamura

6 comments

  • 0
    Comment actions Permalink
    Avatar
    Amy

    Hi Shea,

     

    I hope you are having a nice day. I would be happy to help.

    If you have Telehealth enabled in your account, you can navigate to My Account > Settings > Billing and Services and select a Billing Address. If you don't have Telehealth enabled in your account, you will not see an option to select a Billing Address on this page. If the Billing address is needed to populate on a claim form, you can use the instructions in the following Help Center guide to enter a billing address specifically for claim forms: Box 33: adding a billing address.

     

    Please let me know if you have any additional questions, and I’ll be glad to assist you.

    Hi Shea,

     

    I hope you are having a nice day. I would be happy to help.

    If you have Telehealth enabled in your account, you can navigate to My Account > Settings > Billing and Services and select a Billing Address. If you don't have Telehealth enabled in your account, you will not see an option to select a Billing Address on this page. If the Billing address is needed to populate on a claim form, you can use the instructions in the following Help Center guide to enter a billing address specifically for claim forms: Box 33: adding a billing address.

     

    Please let me know if you have any additional questions, and I’ll be glad to assist you.

  • 0
    Comment actions Permalink
    Avatar
    Kaye-Ailsa Rowan

    Hi, I did this: Entering my billing address in Box 33, but the telehealth address is showing up instead of the billing address on all invoices and superbills.

    Hi, I did this: Entering my billing address in Box 33, but the telehealth address is showing up instead of the billing address on all invoices and superbills.

  • 0
    Comment actions Permalink
    Avatar
    Leslie Hemedes

    I have two separate offices. How do I have the address auto-populate to each unique address for my clients?

    I have two separate offices. How do I have the address auto-populate to each unique address for my clients?

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Kaye, please reach out to our Success team directly for assistance through the ? bubble in your account and we'd be happy to troubleshoot with you.

    Leslie, you can add a different address to your SimplePractice account under My Account > Settings > Practice Details.

    Hi Kaye, please reach out to our Success team directly for assistance through the ? bubble in your account and we'd be happy to troubleshoot with you.

    Leslie, you can add a different address to your SimplePractice account under My Account > Settings > Practice Details.

  • 0
    Comment actions Permalink
    Avatar
    Breena Freid

    How can have have my office address on the invoice for telehealth sessions and still have the address for insurance purposes? My home address was on the invoice of my client. 

    How can have have my office address on the invoice for telehealth sessions and still have the address for insurance purposes? My home address was on the invoice of my client. 

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Breena, I'd be happy to help. Under My Account > Settings > Billing and Services, you can add a Billing Address if you have Telehealth enabled in SimplePractice. That way, you can list your practice address on billing documents without listing it as a Practice Address under Practice Details. 

    Hi Breena, I'd be happy to help. Under My Account > Settings > Billing and Services, you can add a Billing Address if you have Telehealth enabled in SimplePractice. That way, you can list your practice address on billing documents without listing it as a Practice Address under Practice Details.