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Payment Updates

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3 comments

  • Gillian

    Hi D'Lisa, I'd be happy to help. It sounds like you're referring to Payment Reports, which notify you when your claims have been paid, and automatically record and allocate the payments in your SimplePractice account.

    To enroll in Payment Reports, visit My Account > Settings > Insurance Payers, find the payers you work with, and click +Enroll under the Payment Reports column.

    If I'm not understanding your question correctly, or if you need help with anything else, please don't hesitate to reach out.

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  • D'Lisa Huffstuttler, LPC

    I have enrolled received two payment updates but have received nothing since the 8th of February, is there a delay on this information being updated?

    Thanks

    -D

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  • Gillian

    Hi D'Lisa, because this question is specific to your account, we'll need to do a little investigation to assist. A member of the SimplePractice Success team will reach out to you privately to help. 

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