Payment Updates

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D'Lisa Huffstuttler, LPC

• February 20, 2020 16:59

Hello, 

I am wondering if payment updates will apply automatically and if so how long does it take or do I need to submit them manually?

 

Thank you

-D'Lisa

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  Gillian

  • February 21, 2020 00:50

  Hi D'Lisa, I'd be happy to help. It sounds like you're referring to Payment Reports, which notify you when your claims have been paid, and automatically record and allocate the payments in your SimplePractice account.

  To enroll in Payment Reports, visit My Account > Settings > Insurance Payers, find the payers you work with, and click +Enroll under the Payment Reports column.

  If I'm not understanding your question correctly, or if you need help with anything else, please don't hesitate to reach out.

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  D'Lisa Huffstuttler, LPC

  • February 24, 2020 15:58

  I have enrolled received two payment updates but have received nothing since the 8th of February, is there a delay on this information being updated?

  Thanks

  -D

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  Gillian

  • February 25, 2020 00:42

  Hi D'Lisa, because this question is specific to your account, we'll need to do a little investigation to assist. A member of the SimplePractice Success team will reach out to you privately to help. 

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