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Because our reminders feature works in tandem with settings within the client files individually and sessions scheduled on the calendar, client reminders can only be initiated for clients that are within your account already and have appointments scheduled on your SimplePractice calendar.
Because our reminders feature works in tandem with settings within the client files individually and sessions scheduled on the calendar, client reminders can only be initiated for clients that are within your account already and have appointments scheduled on your SimplePractice calendar.
It used to be that I could manually send clients a link for our virtual appointments with ease. This week when I try to do that, the system also asks if I want to also send the reminder to their emergency contact (and I do not want to do that). If I don't select that option, the link is not sent to my client. This has me needing to copy the link and send it through my practice email. I did not make any changes on my end to explain why this is happening. How can this be corrected?
It used to be that I could manually send clients a link for our virtual appointments with ease. This week when I try to do that, the system also asks if I want to also send the reminder to their emergency contact (and I do not want to do that). If I don't select that option, the link is not sent to my client. This has me needing to copy the link and send it through my practice email. I did not make any changes on my end to explain why this is happening. How can this be corrected?
Hi Veronica,
Because our reminders feature works in tandem with settings within the client files individually and sessions scheduled on the calendar, client reminders can only be initiated for clients that are within your account already and have appointments scheduled on your SimplePractice calendar.
For more information on setting up client reminders in your account for clients added to your SimplePractice client list, here's our guide on how to set these up: How to set up appointment and time of scheduling reminders.
Hi Veronica,
Because our reminders feature works in tandem with settings within the client files individually and sessions scheduled on the calendar, client reminders can only be initiated for clients that are within your account already and have appointments scheduled on your SimplePractice calendar.
For more information on setting up client reminders in your account for clients added to your SimplePractice client list, here's our guide on how to set these up: How to set up appointment and time of scheduling reminders.
Thank You
Thank You
It used to be that I could manually send clients a link for our virtual appointments with ease. This week when I try to do that, the system also asks if I want to also send the reminder to their emergency contact (and I do not want to do that). If I don't select that option, the link is not sent to my client. This has me needing to copy the link and send it through my practice email. I did not make any changes on my end to explain why this is happening. How can this be corrected?
It used to be that I could manually send clients a link for our virtual appointments with ease. This week when I try to do that, the system also asks if I want to also send the reminder to their emergency contact (and I do not want to do that). If I don't select that option, the link is not sent to my client. This has me needing to copy the link and send it through my practice email. I did not make any changes on my end to explain why this is happening. How can this be corrected?