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Insurance Remittance info

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3 comments

  • Gillian

    Hi Adrian, we'd be happy to help. It looks like my colleague Ariana got back to you privately, but I'll share her response here to help others who might be looking to the Community Forum for assistance. 

    A clinician can only receive ERAs to one clearinghouse per payer. This means that once your ERA enrollments are accepted through SimplePractice, you will receive all ERAs from the payer to your SimplePractice account, even if you file claims outside of SimplePractice. 

    If you'd like your biller to have access to your ERAs through SimplePractice, you'd be able to create a biller account for them at no additional cost. To learn more about adding a biller account and its role, I recommend reviewing the following guides from our Help Center:

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  • Judi M. Winbush

    I have submitted my claims to insurance and they have come back as accepted but when I click on each claim, they ALL say "payment missing." I do not understand this error message, but none of my claims are being paid. What am I doing wrong?

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  • Gillian

    Hi Judi, happy to help. It sounds like you're not enrolled in Payment Reports with SimplePractice, so SimplePractice doesn't have a way of knowing whether you've been paid and if so, how much. You can enroll in Payment Reports under My Account > Settings > Insurance Payers. Here's a guide on doing that: https://support.simplepractice.com/hc/en-us/articles/207925273-How-do-I-submit-an-enrollment-to-file-claims-or-receive-payment-reports-

    If you'd prefer to receive your ERAs as you receive them now, and enter your payments into SimplePractice manually, that works too. Here's a guide on doing that from our Help Center: https://support.simplepractice.com/hc/en-us/articles/207623066-Adding-an-insurance-payment

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