EOB's no longer being emailed/acct no longer reflecting payment

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Stacie Watts

• March 10, 2020 15:18

I have been receiving my EOB's from BCBS via email when Simple Practice receives notification there is a payment. For the past few weeks I have received no such email nor is my account being updated with the payments from BCBS. I am now having to go through Availity and manually input each payment for each client.
Has something changed on my end?

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  Gillian

  • March 10, 2020 23:13

  Hi Stacie, we'd be happy to look into this with you. A member of our Insurance Team will reach out to you shortly to assist. 

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  Anne Diedrich

  • April 03, 2020 02:48

  Hi, 

  i am having the same problem as Staci. I am not receiving notification of payment of insurance from Anthem BC. I have checked on availity, and the payment was finalized, but not updated on the payment section of billing. 

  thanks,

  Anne Diedrich

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  Gillian

  • April 03, 2020 23:09

  Hi Anne, got it. We'll reach out to you privately to assist.

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  Hillary Howarth

  • April 22, 2020 23:15

  I am having an identical problem with BCBS since January 2020. Can someone please contact me also? 

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  Amy Young

  • April 23, 2020 00:58

  I have never received these emails, but a fellow colleague is getting them, so it seems I have the same problem?  Enrolled in Simple Practice in Jan-Feb 2020, can someone contact me as well?

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  Gillian

  • April 23, 2020 04:21

  Hi Hillary, we'd be happy to reach out. You'll hear from our team shortly. 
  
  Amy, it sounds like you aren't enrolled in Payment Reports for BCBS. You can enroll in Payment Reports under My Account > Settings > Insurance Payers.

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  Amy Young

  • April 23, 2020 11:46

  Thanks but this was the first place I checked. I am enrolled but not seeing report emails. Please assist. Thanks

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  Amy Johnson

  • May 15, 2020 05:12
  • Edited

  Hi,

  Having the same issue, as I used to receive emails from SP when my bcbs payments were deposited in my account.  Now in the last couple of weeks, I don't. TIA

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  Lynda Dendtler

  • May 15, 2020 14:03

  Good morning, not seeing Optum/Aetna/Cignal as individual payments 

  listed on email.

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  Heather Bergen

  • May 28, 2020 02:56

  Hi,  I am having the same issue.  A couple of weeks ago I stopped receiving all emails regarding payments from all of the insurance companies I work with and payments are not registering on SP.  

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  Ruth J. Cohen

  • July 10, 2020 02:59

  The more of these I read, the more I think I should not change systems

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  Amy Grubbs

  • September 03, 2020 15:01

  Hey!  I am having this problem and it is causing too much on my end to track down if I have been paid by each provider.  PLEASE HELP ME.

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  Ruth J. Cohen

  • September 04, 2020 02:04

  Well, I went ahead and changed to Simple Practice. So sorry that I did. Now going back to my old system will take so much time but may be worth it. 

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  Ayelette

  • September 04, 2020 21:59

  Hi Amy and Ruth,

  We'd be happy to help with your enrollment experience. Because these issues are specific to your accounts, I’ve gone ahead and created a help request for each of you so that a member of our Success team can investigate this for you further. They’ll be reaching out to you with more information over email.

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  Amy Young

  • September 04, 2020 23:10

  Thanks for I have resolved the issue on my end.

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  Amy Young

  • September 04, 2020 23:11

  Whoops, you meant the other Amy.  How do I unsubscribe from these comments???

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  Ayelette

  • September 11, 2020 21:23

  Hi Amy Y.,

  If you'd like to unsubscribe from the comments on this post, go to the email notification you received and, in the footer of the email, click the link in "If you want to stop these notifications click here."

   

  

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  Kathleen Bullard

  • January 24, 2023 11:13

  Hello, I recently went from getting checks to EFT with anthem Wisconsin. However since I have, I no longer see the EOB in SimplePractice. Now we’re getting them mailed to us and I have no idea how to stop us and to keep it the way it was.  I’ve already been intoAccount > Settings > Insurance Payers.. Please help

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