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EOB's no longer being emailed/acct no longer reflecting payment

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17 comments

  • Gillian

    Hi Stacie, we'd be happy to look into this with you. A member of our Insurance Team will reach out to you shortly to assist. 

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  • Anne Diedrich

    Hi, 

    i am having the same problem as Staci. I am not receiving notification of payment of insurance from Anthem BC. I have checked on availity, and the payment was finalized, but not updated on the payment section of billing. 

    thanks,

    Anne Diedrich

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  • Gillian

    Hi Anne, got it. We'll reach out to you privately to assist.

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  • Hillary Howarth

    I am having an identical problem with BCBS since January 2020. Can someone please contact me also? 

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  • Amy Young

    I have never received these emails, but a fellow colleague is getting them, so it seems I have the same problem?  Enrolled in Simple Practice in Jan-Feb 2020, can someone contact me as well?

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  • Gillian

    Hi Hillary, we'd be happy to reach out. You'll hear from our team shortly. 

    Amy, it sounds like you aren't enrolled in Payment Reports for BCBS. You can enroll in Payment Reports under My Account > Settings > Insurance Payers.

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  • Amy Young

    Thanks but this was the first place I checked. I am enrolled but not seeing report emails. Please assist. Thanks

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  • Amy Johnson

    Hi,

    Having the same issue, as I used to receive emails from SP when my bcbs payments were deposited in my account.  Now in the last couple of weeks, I don't. TIA

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  • Lynda Dendtler

    Good morning, not seeing Optum/Aetna/Cignal as individual payments 

    listed on email.

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  • Heather Bergen

    Hi,  I am having the same issue.  A couple of weeks ago I stopped receiving all emails regarding payments from all of the insurance companies I work with and payments are not registering on SP.  

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  • Ruth J. Cohen

    The more of these I read, the more I think I should not change systems

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  • Amy Grubbs

    Hey!  I am having this problem and it is causing too much on my end to track down if I have been paid by each provider.  PLEASE HELP ME.

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  • Ruth J. Cohen

    Well, I went ahead and changed to Simple Practice. So sorry that I did. Now going back to my old system will take so much time but may be worth it. 

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  • Ayelette

    Hi Amy and Ruth,

    We'd be happy to help with your enrollment experience. Because these issues are specific to your accounts, I’ve gone ahead and created a help request for each of you so that a member of our Success team can investigate this for you further. They’ll be reaching out to you with more information over email.

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  • Amy Young

    Thanks for I have resolved the issue on my end.

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  • Amy Young

    Whoops, you meant the other Amy.  How do I unsubscribe from these comments???

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  • Ayelette

    Hi Amy Y.,

    If you'd like to unsubscribe from the comments on this post, go to the email notification you received and, in the footer of the email, click the link in "If you want to stop these notifications click here."

     

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