Free Telehealth Training
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As more news is shared around the COVID-19 coronavirus, we know that many professionals are shifting to Telehealth appointments.

To help provide you with details on how to run a Telehealth therapy practice in a legally and ethically compliant manner, we’re offering our 1-hour, on-demand Telehealth: Legal and Ethical Issues continuing education course FREE through March 31.

Full info/enroll: https://ter.li/o0r75w

CE provider approval info at link above.

Policies (grievance, accommodation, etc.): https://ter.li/f5tt3a

19 comments

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    Jennifer Allen

    Does Simple Practice offer a HIPPA compliant platform for Telehealth for its members?

     

    Does Simple Practice offer a HIPPA compliant platform for Telehealth for its members?

     

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    Lena Sheffield

    I found the webinar very helpful, even though I have many more questions specific to my state.  Thank you

    I found the webinar very helpful, even though I have many more questions specific to my state.  Thank you

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    Gillian

    Hi Jennifer, yes, SimplePractice does offer a HIPAA compliant Telehealth platform. Here are some resources to get you started: 

    Here's a comprehensive FAQ about Telehealth, which includes a video on how to set it up: https://support.simplepractice.com/hc/en-us/articles/360002997731-Telehealth-FAQs

    Here's a step-by-step how-to on setting it up - it only takes a few moments:

    Here are FAQs on using Telehealth to share with your clients:

    How to create a custom Informed Consent for Telehealth form, along with sample language: https://support.simplepractice.com/hc/en-us/articles/360001196372#creatingyo

    Resources for your practice to market Telehealth on your website and social media: https://www.simplepractice.com/blog/telehealth-resources-for-your-practice/

     

    Hi Jennifer, yes, SimplePractice does offer a HIPAA compliant Telehealth platform. Here are some resources to get you started: 

    Here's a comprehensive FAQ about Telehealth, which includes a video on how to set it up: https://support.simplepractice.com/hc/en-us/articles/360002997731-Telehealth-FAQs

    Here's a step-by-step how-to on setting it up - it only takes a few moments:

    Here are FAQs on using Telehealth to share with your clients:

    How to create a custom Informed Consent for Telehealth form, along with sample language: https://support.simplepractice.com/hc/en-us/articles/360001196372#creatingyo

    Resources for your practice to market Telehealth on your website and social media: https://www.simplepractice.com/blog/telehealth-resources-for-your-practice/

     

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    Norma Combs

    Is there a letter on simple practice that can be sent to clients regarding the corona virus , which we will provide Telehealth 

     

    Is there a letter on simple practice that can be sent to clients regarding the corona virus , which we will provide Telehealth 

     

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    Gillian

    Hi Norma, you can find a sample letter addressing COVID-19 and more resources for this on our blog here: https://www.simplepractice.com/blog/how-coronavirus-impacts-your-practice/

    Hi Norma, you can find a sample letter addressing COVID-19 and more resources for this on our blog here: https://www.simplepractice.com/blog/how-coronavirus-impacts-your-practice/

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    Dvora Papelow

    I'm an office manager and we just added Telehealth because of the current health situation. (At least) one of my clinicians is not able to see the telehealth office option on the mobile app which means she can't set up telehealth appointments and she can't start a video call from the app. Is there something we need to do to allow that functionality from our side (or from within her app)? If not, who can I contact to help with the problem?

    I'm an office manager and we just added Telehealth because of the current health situation. (At least) one of my clinicians is not able to see the telehealth office option on the mobile app which means she can't set up telehealth appointments and she can't start a video call from the app. Is there something we need to do to allow that functionality from our side (or from within her app)? If not, who can I contact to help with the problem?

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    Gillian

    Hi Dvora, our Success team would be happy to help. You or the clinician can contact us via the ? bubble in the lower right-hand corner of your SimplePractice screen. 

    Hi Dvora, our Success team would be happy to help. You or the clinician can contact us via the ? bubble in the lower right-hand corner of your SimplePractice screen. 

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    Felix Moreau

    I am seeking to do a supervision session, and we are both on the SP platform.

    Is it possible to have a video conference session with another simple practice user without creating them as a client?

    I am seeking to do a supervision session, and we are both on the SP platform.

    Is it possible to have a video conference session with another simple practice user without creating them as a client?

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    Gillian

    Hi Felix, you'll need to create your supervisee/supervisor a Client profile to generate a Telehealth link for your call.

    Hi Felix, you'll need to create your supervisee/supervisor a Client profile to generate a Telehealth link for your call.

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    Margaret Moffatt

    Hi,

    I have been trying to use  telehealth the last few days. Yesterday was find, but today the video comes up and either I can hear the person, but they can't hear me or vice versa.

    Thanks,

    Maggie M

    Hi,

    I have been trying to use  telehealth the last few days. Yesterday was find, but today the video comes up and either I can hear the person, but they can't hear me or vice versa.

    Thanks,

    Maggie M

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    Ruth

    Hi Maggie,

    If you're experiencing issues with conducting a Telehealth video call, I recommend following these steps first:

    Next, you can use TokBox's Pre-call Tool to make sure that you and your clients are set up for success in your appointments.

    Also, in order to make sure your microphone and camera, as well as your clients' microphones and cameras are enabled for Telehealth, please review this guide on Getting Started with Telehealth.

    In the meantime, you can find more detailed information about our Telehealth feature and best practices for usage from the following Help Center guides:

    Hi Maggie,

    If you're experiencing issues with conducting a Telehealth video call, I recommend following these steps first:

    Next, you can use TokBox's Pre-call Tool to make sure that you and your clients are set up for success in your appointments.

    Also, in order to make sure your microphone and camera, as well as your clients' microphones and cameras are enabled for Telehealth, please review this guide on Getting Started with Telehealth.

    In the meantime, you can find more detailed information about our Telehealth feature and best practices for usage from the following Help Center guides:

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    TANIA DOMINGUES

    Hi,

    I am considering adding Telehealth to my current SimplePractice account. I do have a few questions:

    -Does SimplePractice Telehealth offer screen sharing capabilities? 

    -When does the client receive the link for our session? When it is scheduled? 

    Thank you!

    Tania

    Hi,

    I am considering adding Telehealth to my current SimplePractice account. I do have a few questions:

    -Does SimplePractice Telehealth offer screen sharing capabilities? 

    -When does the client receive the link for our session? When it is scheduled? 

    Thank you!

    Tania

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    Gillian

    Happy to help, Tania. SimplePractice's Telehealth platform includes built-in screensharing. The client receives the link for the Telehealth session 10 minutes prior to the session in an Email Reminder. Clients must be enrolled in Email Reminders to receive the link automatically. 

    Happy to help, Tania. SimplePractice's Telehealth platform includes built-in screensharing. The client receives the link for the Telehealth session 10 minutes prior to the session in an Email Reminder. Clients must be enrolled in Email Reminders to receive the link automatically. 

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    Debra Sussman

    is there a free trial for the telehealth platform?   

    I am doing a session with a parent and don't have their email on file.   How do I send them the link?

     

    is there a free trial for the telehealth platform?   

    I am doing a session with a parent and don't have their email on file.   How do I send them the link?

     

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    Gillian

    Hi Debra, happy to help. All SimplePractice customers receive a free 30-day trial of Telehealth by SimplePractice during their initial trial period. 

    Because the client does not have an email on file, SimplePractice cannot send the link to the client automatically. To share the link with the client outside of SimplePractice, click on the Calendar appointment for the session, click Copy Link, and send it to the client outside of SimplePractice. 

    Hi Debra, happy to help. All SimplePractice customers receive a free 30-day trial of Telehealth by SimplePractice during their initial trial period. 

    Because the client does not have an email on file, SimplePractice cannot send the link to the client automatically. To share the link with the client outside of SimplePractice, click on the Calendar appointment for the session, click Copy Link, and send it to the client outside of SimplePractice. 

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    Yazmin Martinez

    Hello,

     How can I generate a sign in and out report per case for all telehealth appointments completed?

    Hello,

     How can I generate a sign in and out report per case for all telehealth appointments completed?

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    Ruth

    Hi Yazmin - Currently, there isn't a way for you to get a record of your Telehealth call logs and their duration. However, I'd encourage you to add this to our Ideas and Suggestions Board for further consideration. 

    Hi Yazmin - Currently, there isn't a way for you to get a record of your Telehealth call logs and their duration. However, I'd encourage you to add this to our Ideas and Suggestions Board for further consideration. 

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    Kimberly Bainguel

    Hello, I am having an issue with sound when sharing my screen with clients when trying to show a video. How do I fix that?

    Hello, I am having an issue with sound when sharing my screen with clients when trying to show a video. How do I fix that?

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    Ruth

    Hi Kimberly, this isn't currently a feature in SimplePractice, you can vote and comment on this feature request so our Product Team can further consider it: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/40003792-share-sound-in-telehealth-screen-sharing ! We look forward to hearing from you! 

    Hi Kimberly, this isn't currently a feature in SimplePractice, you can vote and comment on this feature request so our Product Team can further consider it: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/40003792-share-sound-in-telehealth-screen-sharing ! We look forward to hearing from you!