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Insurers Offering Telehealth Reimbursement

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9 comments

  • Gillian

    Hi Logan, can you let me know which other payers you work with? We're compiling resources for our customers - if you're in the SimplePractice Community on Facebook, a member of our community helpfully posted links to resources - you can see that post here: https://www.facebook.com/groups/simplepractice/permalink/1911585195641841/

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  • Logan Foley

    I am not active on Facebook, but thanks of the link.

    The insurers I am interested in include the following...

    Blue Cross Blue Shield of Louisiana

    Aetna

    Beacon Behavioral Health

    United Healthcare/Optum

    Humana

     

    A resource type guide on this would be great!

    Thanks! 

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  • Karen Keys

    I just saw an updated post on United/Optum when I logged into the portal. It looks like they're approving, use POS02, approval as a telehealth provider seems to be waived temporarily. Good luck!

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  • Logan Foley

    Thanks for the response Karen!

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  • Lauren Formy-Duval

    How about for the BCBS Federal employee program?  Does anyone know if they're now reimbursing for telehealth providers other than Teledoc (such as SimplePractice)?

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  • Susan Maguire

    I'm seconding the question by Lauren F above.   Does Simple Practice have any information about this?  Thank you.

    How about for the BCBS Federal employee program?  Does anyone know if they're now reimbursing for telehealth providers other than Teledoc (such as SimplePractice)?

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  • Gillian

    Hi everyone, we've put together this resources directory in PDF format to help you quickly reach out to payers to confirm whether they are offering reimbursement for Telehealth. Here's a link: https://www.simplepractice.com/blog/download/3585/ 

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  • Mary Lloyd

    I reached out to Aetna and they informed me that they will be waving co pay and deductibles for teletherapy sessions during this Covid 19 pandemic.

     

    My question is then do I change my client's information to reflect that they will not owe a co pay or will that automatically be adjusted in claim?

    -Mary

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  • Gillian

    Hi Mary, you can and should adjust it for your clients with Aetna manually. First, visit the client's Overview > Edit Details > Billing and Insurance page, scroll to the bottom, and enter $0 as the client's copay. Next, delete and recreate any recurring appointments scheduled with that client to update future sessions with the new copay. Let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help. 

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