Insurers Offering Telehealth Reimbursement
Answered

I am curious if any of you can provide insight on which health insurance companies  reimburse counselors for tele-therapy sessions.  Tele-doc info is everywhere, but not so much for counselors.

I received an email from Cigna outlining their policy on telehealth amid Covid-19.  It was very helpful.  Well done by them.

Zero guidance from any other insurers/payers at this point.  Can't seem to get anyone on the phone with Blue Cross of Louisiana or Aetna for example to answer my questions, and no guidance on their websites either.

Can any of you that have been providing tele-therapy help here?  

9 comments

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Logan, can you let me know which other payers you work with? We're compiling resources for our customers - if you're in the SimplePractice Community on Facebook, a member of our community helpfully posted links to resources - you can see that post here: https://www.facebook.com/groups/simplepractice/permalink/1911585195641841/

    Hi Logan, can you let me know which other payers you work with? We're compiling resources for our customers - if you're in the SimplePractice Community on Facebook, a member of our community helpfully posted links to resources - you can see that post here: https://www.facebook.com/groups/simplepractice/permalink/1911585195641841/

  • 0
    Comment actions Permalink
    Avatar
    Logan Foley

    I am not active on Facebook, but thanks of the link.

    The insurers I am interested in include the following...

    Blue Cross Blue Shield of Louisiana

    Aetna

    Beacon Behavioral Health

    United Healthcare/Optum

    Humana

     

    A resource type guide on this would be great!

    Thanks! 

    I am not active on Facebook, but thanks of the link.

    The insurers I am interested in include the following...

    Blue Cross Blue Shield of Louisiana

    Aetna

    Beacon Behavioral Health

    United Healthcare/Optum

    Humana

     

    A resource type guide on this would be great!

    Thanks! 

  • 0
    Comment actions Permalink
    Avatar
    Karen Keys

    I just saw an updated post on United/Optum when I logged into the portal. It looks like they're approving, use POS02, approval as a telehealth provider seems to be waived temporarily. Good luck!

    I just saw an updated post on United/Optum when I logged into the portal. It looks like they're approving, use POS02, approval as a telehealth provider seems to be waived temporarily. Good luck!

  • 0
    Comment actions Permalink
    Avatar
    Logan Foley

    Thanks for the response Karen!

    Thanks for the response Karen!

  • 1
    Comment actions Permalink
    Avatar
    Lauren Formy-Duval

    How about for the BCBS Federal employee program?  Does anyone know if they're now reimbursing for telehealth providers other than Teledoc (such as SimplePractice)?

    How about for the BCBS Federal employee program?  Does anyone know if they're now reimbursing for telehealth providers other than Teledoc (such as SimplePractice)?

  • 0
    Comment actions Permalink
    Avatar
    Susan Maguire

    I'm seconding the question by Lauren F above.   Does Simple Practice have any information about this?  Thank you.

    How about for the BCBS Federal employee program?  Does anyone know if they're now reimbursing for telehealth providers other than Teledoc (such as SimplePractice)?

    I'm seconding the question by Lauren F above.   Does Simple Practice have any information about this?  Thank you.

    How about for the BCBS Federal employee program?  Does anyone know if they're now reimbursing for telehealth providers other than Teledoc (such as SimplePractice)?

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi everyone, we've put together this resources directory in PDF format to help you quickly reach out to payers to confirm whether they are offering reimbursement for Telehealth. Here's a link: https://www.simplepractice.com/blog/download/3585/ 

    Hi everyone, we've put together this resources directory in PDF format to help you quickly reach out to payers to confirm whether they are offering reimbursement for Telehealth. Here's a link: https://www.simplepractice.com/blog/download/3585/ 

  • 1
    Comment actions Permalink
    Avatar
    Mary Lloyd

    I reached out to Aetna and they informed me that they will be waving co pay and deductibles for teletherapy sessions during this Covid 19 pandemic.

     

    My question is then do I change my client's information to reflect that they will not owe a co pay or will that automatically be adjusted in claim?

    -Mary

    I reached out to Aetna and they informed me that they will be waving co pay and deductibles for teletherapy sessions during this Covid 19 pandemic.

     

    My question is then do I change my client's information to reflect that they will not owe a co pay or will that automatically be adjusted in claim?

    -Mary

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Mary, you can and should adjust it for your clients with Aetna manually. First, visit the client's Overview > Edit Details > Billing and Insurance page, scroll to the bottom, and enter $0 as the client's copay. Next, delete and recreate any recurring appointments scheduled with that client to update future sessions with the new copay. Let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help. 

    Hi Mary, you can and should adjust it for your clients with Aetna manually. First, visit the client's Overview > Edit Details > Billing and Insurance page, scroll to the bottom, and enter $0 as the client's copay. Next, delete and recreate any recurring appointments scheduled with that client to update future sessions with the new copay. Let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help.