telehealth appoint reminder timing
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Hi! I'm moving my clients to telehealth for now. I know they get a text reminder 10 minutes before the appointment. When do they get the email reminder? I want to be sure that my clients are still getting reminders at least 24 hours in advance. (I've had my text reminders set to 24 hours in advance and email to 36 hours in advance) Thank you!

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    Gillian

    Hi Colette, I'd be happy to help. SimplePractice's platform will send the client a reminder 24/36/72 hours before their appointment, per your settings under My Account > Settings > Client Reminders, as well as another reminder 10 minutes prior. Please note that only the Email Reminders contain the link to join the client's Telehealth session, so you will want to ensure all clients are enrolled in Email Reminders. Anecdotally, some of our customers prefer to adjust their Reminders from 36 hours in advance to 24 or 72, so that Reminders for upcoming sessions don't arrive in the middle of the night. 

    Hi Colette, I'd be happy to help. SimplePractice's platform will send the client a reminder 24/36/72 hours before their appointment, per your settings under My Account > Settings > Client Reminders, as well as another reminder 10 minutes prior. Please note that only the Email Reminders contain the link to join the client's Telehealth session, so you will want to ensure all clients are enrolled in Email Reminders. Anecdotally, some of our customers prefer to adjust their Reminders from 36 hours in advance to 24 or 72, so that Reminders for upcoming sessions don't arrive in the middle of the night. 

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    Stacey Steele-Taylor

    Many of my clients are missing the link because they don't check their email on a daily basis. Is there ANY way the link can be sent to clients with the TEXT reminders sent 24/48/72 hours beforehand??

    Many of my clients are missing the link because they don't check their email on a daily basis. Is there ANY way the link can be sent to clients with the TEXT reminders sent 24/48/72 hours beforehand??