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Setting telehealth appointment through the app




  • Gillian

    Hi Lisa, I'd be happy to help. First, make sure you have the most up-to-date version of the SimplePractice app by visiting the App Store or Google Play store and checking for an update. Next, to ensure an appointment is scheduled at the Video Office, tap the appointment, hit Edit, and make sure the location is listed as Telehealth. When the appointment is scheduled at the Telehealth/Video Office, you'll see a green "Start Video Session" button when viewing the appointment, and the appointment will have a video camera icon next to it on your Calendar. 

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  • Lynn Kilroy

    I am having the same issue. I went to the App Store and there was no option to update, so I assume that I have the latest version which is 6.3.0. 

    The options for location on the iPhone app are Unassigned, Office, and Telehealth

    When I choose Telehealth, no camera icon shows up on the calendar on the iPhone or on the laptop calendar. When I go into the calendar on my laptop, there is an additional option for Telehealth/Video Office. When I change the option to Telehealth/Video Office on the laptop, a camera icon appears on the laptop calendar along with a link to  the video session. I am never able to make that happen on the iPhone app, nor does a camera icon ever appear on the calendar in the iPhone app. Please advise. Thank you!

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  • Lynn Kilroy

    I'm not sure how I did it, but I played with the settings and I now have the option of Telehealth/Video Office on my iPhone so when I book an appointment through the app a camera icon shows up on both calendars. Once that was in place, I was also directed to download the Telehealth by Simple Practice app to my iPhone. 

    If you can direct Gillian (and remind me) where to make that setting change, we'll be set!

    Thank you,


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  • Muhammad Sarfraz

    On trial mode I had a video portal, now up updated my account to professional and there is no video portal



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  • Ayelette

    Hi Lynn and Muhammad,

    If you're still encountering any issues with the mobile app or Telehealth, please feel free to reach out to us directly from your account.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime. 

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