Failed Payout
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I changed my credit card last month and by accident enter one number wrong. I got a message that the payout was failed and changed my bank account to the correct one. I still have three payments of $1200 that are not in my account and I keep getting the Failed Payout. I reached out to Simple practice several times and the money is still not in my account. Following payments are successfully being transferred to the new account. I reached out to Stripe but it seems that Simple practice is holding my money and not stripe. This is very confusing and I after spending over two hours trying to figure this out I can't transfer the funds to my account. Hope you can help me solve this problem & Keep healthy! best. Limor

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    Gillian

    Hi Limor, thanks for your post. It looks like Michael H from our Success team is working with you on this privately via email. If you have any questions or need additional assistance, please let Michael know in your ongoing email thread.

    Hi Limor, thanks for your post. It looks like Michael H from our Success team is working with you on this privately via email. If you have any questions or need additional assistance, please let Michael know in your ongoing email thread.

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    Sheri K. Hensley

    I have had the same issue, and they are holding my payouts also.  My questions have not been answered, no email to explain.  They indicated my questions were solved, no response.  Not cool Simple Practice!

    I have had the same issue, and they are holding my payouts also.  My questions have not been answered, no email to explain.  They indicated my questions were solved, no response.  Not cool Simple Practice!