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Failed Payout

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Limor Weinstein

I changed my credit card last month and by accident enter one number wrong. I got a message that the payout was failed and changed my bank account to the correct one. I still have three payments of $1200 that are not in my account and I keep getting the Failed Payout. I reached out to Simple practice several times and the money is still not in my account. Following payments are successfully being transferred to the new account. I reached out to Stripe but it seems that Simple practice is holding my money and not stripe. This is very confusing and I after spending over two hours trying to figure this out I can't transfer the funds to my account. Hope you can help me solve this problem & Keep healthy! best. Limor

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4 comments

Date Votes
  • Gillian

    Hi Limor, thanks for your post. It looks like Michael H from our Success team is working with you on this privately via email. If you have any questions or need additional assistance, please let Michael know in your ongoing email thread.

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  • Sheila White

    I created my personal Simple Practice account on 7/22 and I'm still waiting on my payout to my bank for my client sessions. 
    Any idea on what the hold up is?  I do know there is some delay with opening up a new account. 

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  • Amy Membrere

    I am having the EXACT same issue.  I'm angry because I can't even find the place to change my bank account.  I received an email a few weeks ago stating they were doing a routing check on my account to check for fraudulent activity but that I didn't need to do anything for that. I then received one stating that the check was done, my account was fine and that everything would progress as normal. Since then, my payouts are being withheld.  I'm very very angry.  I have enjoyed Simple Practice for many reasons, and have used it for years now.  However, I am now starting to reconsider my continued subscription with them.

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  • Gillian

    Hi Amy, you should have received a confirmation email earlier today sharing with you that our team completed the review of your Online Payments account and you should start receiving your funds to your bank on your regular payout schedule. You can adjust where your payouts go under My Account > Settings > Billing and Services > Online Payments if you'd like to update your bank account information. It looks like my colleague Michael H. sent you this in a message early this morning - I'm posting it here to help anyone else whose account may have been paused due to a review.

     

    Sheila, typically, the first deposit from your SimplePractice Online Payments account takes a little longer. You can always check your payout status here: https://secure.simplepractice.com/reports/stripe-payouts

    It looks like Michael confirmed that your account is good to go and you'll start receiving payouts this Wednesday.

     

    All, because payouts are always specific to your SimplePractice account, I'm going to close comments on this post for now. To reach the SimplePractice team with questions regarding your payouts, or anything else SimplePractice, please use the ? bubble in your SimplePractice account to email or Chat with our team. Thank you!

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