How can I speak with a live representative on the phone?
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    Gillian

    Hi Regina, due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group. To better and more quickly serve as many of our customers as possible, we are temporarily limiting offering phone/video calls by reservation. I'd be glad to work with you in this Forum, and if we're not able to get on the same page, we'd be happy to consider scheduling a call later as an option. Thank you for your patience and understanding.

     

    Hi Regina, due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group. To better and more quickly serve as many of our customers as possible, we are temporarily limiting offering phone/video calls by reservation. I'd be glad to work with you in this Forum, and if we're not able to get on the same page, we'd be happy to consider scheduling a call later as an option. Thank you for your patience and understanding.

     

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    marilyn keil

    I have a client who I accidentally submitted claims under her middle name instead of her name given on the insurance card.  I have submitted a corrected claim, however the insurance states they HAVE NOT received the claim, simple practice states the forms have been received.  How do I resolve this?

    I have a client who I accidentally submitted claims under her middle name instead of her name given on the insurance card.  I have submitted a corrected claim, however the insurance states they HAVE NOT received the claim, simple practice states the forms have been received.  How do I resolve this?

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    marilyn keil

    SO i guess there really isn't help available at this time from the TEAM at simple practice?

    SO i guess there really isn't help available at this time from the TEAM at simple practice?