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13 comments

  • Gillian

    Hi Regina, due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group. To better and more quickly serve as many of our customers as possible, we are temporarily limiting offering phone/video calls by reservation. I'd be glad to work with you in this Forum, and if we're not able to get on the same page, we'd be happy to consider scheduling a call later as an option. Thank you for your patience and understanding.

     

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  • Marilyn Keil

    I have a client who I accidentally submitted claims under her middle name instead of her name given on the insurance card.  I have submitted a corrected claim, however the insurance states they HAVE NOT received the claim, simple practice states the forms have been received.  How do I resolve this?

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  • Marilyn Keil

    SO i guess there really isn't help available at this time from the TEAM at simple practice?

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  • Mollie Ryan

    How do I reserve a time to talk with a Simple Practice representative for billing. Please answer. Thank you.

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  • Lisa Schnall LCSW-R

    Same question. I want to make a reservation to speak with someone because my messages are not being answered.

     

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  • Lisa Schnall LCSW-R

    C an you please answer our questions how to make a reservation to speak with someone or explain why my messages are not being answered?

     

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  • Lisa Schnall LCSW-R

    It seems like these questions have gone unanswered since May 21st. Can you excplain?

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  • Marilyn Keil

    This is beyond frustrating to me. I may need to look into different provider such as therapynotes. I fear the integrity of my book keeping is in danger of these important questions go unanswered.

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  • Lisa Schnall LCSW-R

    I agree.

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  • Ruben Ramirez

    How can I get a copy of your invoice that is charge to my bank account every month?

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  • Ayelette

    Hi everyone,

    We sincerely apologize for the time it's taken to address this post.

    Our Customer Success Group has been inundated with requests since the start of the COVID-19 pandemic. We're currently working on how to efficiently respond to Community Forum posts during these unprecedented times. However, the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by submitting a SimplePractice Help Request Form. You can also reach us on our Live Chat feature, offered Monday - Friday, 7am - 6pm PT (learn more here).

    To answer the general question that has been posed here, you can view your SimplePractice invoices by going to Settings > Subscription Information > Invoices.

    Although we're periodically monitoring the Community Forum and plan on improving our response times to questions posed here, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime. 

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  • Jouhaina Razzouk

    I would like to speak with a live representative about adding a new provider after I signed up for the professional plan. Why can't I find someone to speak with?

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  • Ruth

    Hi Jouhaina, happy to help you add a team member to your account and help you get in touch with our Customer Success Team, if you still need it! To add a team member, go to your Settings > Team Members (under the Practice Management section) > click the Add Team Member button.

    To get individualized help with a member of our team, submit an email Help Request! If you'd like to schedule a call with a Customer Success Team Member, please indicate this in the body of your email! Find out about all the other ways you can get help from us, here: Hot get get help from our team? 

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