Telehealth App Problem
Answered

Is this happening to anyone? Any solution ?

After downloading the Telehealth app into my client's iphone...
I am at my computer and I'm trying to use the telehealth app with my client. After he receives the email on his phone, he clicks on the Join link...

The first thing that happens is that a Telehealth screen shows up stating "Please use Telehealth app to access this call" ....but, It's already installed in his iphone...

There's a red "Open Telehealth" button that when pressed just reloads the same screen described above...

There is also a "Download on the app store" button that when pressed takes you to the App store, but since is already downloaded ...so it gives the option to "open"

As the Telehealth app opens on his iphone, my client is asked to:
"Enter or paste your video link (required)"
....This is the issue.... where can we get this link now? We tried going back and forth to the message with the link several times, but it still took us to this whole situation again and did not work...

Does anyone know how to solve this? Please provide a solution?

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    Gillian

    Hi Sandra, happy to help. Can you clarify whether your client is using an iOS or Android device?

    Hi Sandra, happy to help. Can you clarify whether your client is using an iOS or Android device?

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    Melissa Engle

    how about an answer either way Gillian, thanks

    how about an answer either way Gillian, thanks

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    Gabrielle Lawrence

    My camera works on Zoom Calls but not with Simple Practice online. It does work on your mobel app  so the problem is wth the on line app. I have a mac book. Initially it was working on on my laptop  . It was working but just stopped. I can enter the information  on the calendar to start the call and  then try to start the call. it goes to the screen that says "join the Call" I put in my name and click the red box but nothing happens. Neither the camera or the microphone become activated. As a result I can not make any telehealth call on simple practice on line although all my clients information is located on the Simple practice platform. There is a major problem  with the video conference part of the app. I need help.  I pay $69 a month and am up to date with my payment. 

    I have tried to get support but none of your bots can help. I am pretty frustrated at this point after loading my case load on to Simple Practice and now I can't use it for the reason I got on it, video conferencing.  I also  chose SP over Doxy me because you indicated you have live support. After trying to fix this for an entire week, I believe that is false advertising. I have pleaded for someone to contacted me with live support  for a week and no one has contacted me. Please call me with a live person.

    Very frustrated and disappointed

    Gabrielle Lawrence PhD. 480-326-3222 cell voice messages to 480-991-9132

     

    Gabrielle 

    My camera works on Zoom Calls but not with Simple Practice online. It does work on your mobel app  so the problem is wth the on line app. I have a mac book. Initially it was working on on my laptop  . It was working but just stopped. I can enter the information  on the calendar to start the call and  then try to start the call. it goes to the screen that says "join the Call" I put in my name and click the red box but nothing happens. Neither the camera or the microphone become activated. As a result I can not make any telehealth call on simple practice on line although all my clients information is located on the Simple practice platform. There is a major problem  with the video conference part of the app. I need help.  I pay $69 a month and am up to date with my payment. 

    I have tried to get support but none of your bots can help. I am pretty frustrated at this point after loading my case load on to Simple Practice and now I can't use it for the reason I got on it, video conferencing.  I also  chose SP over Doxy me because you indicated you have live support. After trying to fix this for an entire week, I believe that is false advertising. I have pleaded for someone to contacted me with live support  for a week and no one has contacted me. Please call me with a live person.

    Very frustrated and disappointed

    Gabrielle Lawrence PhD. 480-326-3222 cell voice messages to 480-991-9132

     

    Gabrielle