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Autopay ... money not showing up in account

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13 comments

  • Gillian

    Happy to help, Rebecca. You can view your pending payouts under Reports > Payouts to check the delivery status of this payout. You're correct that your first payout will take 5-7 business days to hit your bank account. After that, payouts are deposited daily after a 1-2 business day processing period. 

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  • Anne Crawford

    My card transactions from 4/22/20 still have not hit my bank and there's no record of payouts yet.  They normally come out the next day. These are not new clients.  I haven't received a payout since 4/16/20.  Please help.  Thank you.

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  • Ruth

    Hi Anne - I’ve created a help request on your behalf so that a member of our team can investigate your payouts further. They’ll be reaching out to you with their findings over email.

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  • Dedra Louis

    Hello i had a card transaction that stated it was sent to my bank on 7/8/2020 but it has not shown up in my account yet. This is the first of three that i am waiting on, does it normally take this long for it to clear the bank ?

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  • Ruth

    Hi Dedra - If you've opted for daily payouts, it typically takes 2 business days to process credit card transactions through SimplePractice. I’ve created a Help Request on your behalf so that a member of our Online Payments Group can investigate your payouts further. They’ll be reaching out to you with their findings over email. 

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  • Linnie O'Flanagan

    I have not received any of the payments that were processed. This is BS! Where is my money??? The first payment was more than 2 weeks ago! The charges show up on the clients cc's, but NOTHING in my bank account. WHO is benefiting from this holding of other people's money?

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  • Ruth

    Hi Linnie - I see that my colleague Michael has reached out to you individually to investigate your payouts. Please refer to his email for next steps. He'll be able to further assist you. 

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  • Summer P. Mowery

    Ruth,

    Can you have someone check in with me too. Today is 7 business dayssince my first card transaction and nothing in my account.  Thanks!

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  • Gillian

    Hi Summer, I'd be happy to help. You can check to see when you'll receive your payouts under Reports > Payouts. It looks like you've already written in directly to our team regarding your payouts - we'll get back to you via email shortly. Thank you.

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  • Katie Scott

    Hi, 

     

    I just started with simple practice and I have received two payments so far.  I know it takes 7 days but I just looked on my payouts and they aren't showing up there either.  I am just worried I did something wrong. 

    Thank you!

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  • Ayelette

    Hi Katie,

    We'd be happy to take a look at your account for you. I've created a help request and a member of our team will reach out to you via email.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime.

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  • Carolyn Stout

    Hi,

    I am having this same problem. I had the verification call on 3/12/21 and it is now 3/22/21 and the money that my clients paid via Stripe has not been transferred to my bank account. Additionally, there are no pending payments listed under Reports>Payouts.  I went to schedule another call but would have to wait until the end of April. I am considering refunding all of the Stripe payments and just doing paypal. Why is there no service number to call?

    Thank you!

     

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  • Whitney Tougas

    The payment my client made on 4/11/2021 is displaying as payed, but there are $0 in my payout report showing what's on the way to my bank. How do I get that and future payments?

    Thanks!

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