Separate Account for Wait List

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Barbara H. Ehrenberg

• April 10, 2020 23:12

I have a group of 7 providers.  I am considering opening a separate clinical account to "hold" data about each "waiting client".  Once there is an opening, the client could easily be moved to the provider's account.   Would this option actually work (since I'm new to SP)?   Any thoughts? Other ideas? 

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  Gillian

  • April 11, 2020 03:40

  Happy to help, Barbara. Clients cannot be transferred from one SimplePractice account to another currently. However, many SimplePractice customers simply create a client called Wait List and add waitlisted client information to the Overview page as Chart Notes. While we continue to work on our Wait List feature, this is an excellent way to keep your waitlisted client's information in SimplePractice in chronological order and in a fully HIPAA compliant manner.

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  Kathleen Howey Murphy

  • April 28, 2020 13:55

  Love that idea, Gillian! It never occurred to me to try that. Yes, I vote for a waitlist feature too!

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  Jenna Lisenby

  • October 15, 2020 02:04

  For those of us waiting for a "wait list" feature to occur in Simple Practice, would the company be interested in adding a "free" practitioner called "wait list" to each practice to help support managing these patients?  I could easily manage this well on a "provider" schedule, but do not want to incur the cost of the additional provider with my limited budget.  

   

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  Ruth

  • October 15, 2020 18:01

  Hi Jenna, we're currently working on the waitlist feature, but in the meantime we  aren't offering customers the option of adding a clinician for free. If you wanted to use this alternative workflow to have clients add themselves to your waitlist from online booking, keep in mind that there isn't a list you can access for all upcoming appointments. Once a client books an appointment online with this other "waiting list" clinician, you can only see the past appointments in your Appointment Status Report. I'd recommend noting your client waitlist manually, like Gillian mentioned, by creating a Waitlist Client and adding Chart Notes instead. 

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  Kelly Cantway

  • July 05, 2021 15:19

  Just wondering about the status of a wait list function.  It has been a year since this conversation started...  The suggestion of creating a "wait list client" is not ideal when you have over 100 people on your wait list.  Very hard to search for individuals.  A wait list feature is a must for this type of software.  Very disappointed it is taking so long to develop.

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  Jennifer Chittenden

  • October 12, 2021 16:26

  I agree with Kelly Cantway. It seems like it would be easy to add this feature.

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  James McCracken

  • October 13, 2021 17:05

  Just joining the chorus.  Please add a waitlist feature.  This would be immensely helpful.

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  Kelly Cantway

  • October 13, 2021 19:32

  For all those waiting for the wait list function, our organization is now using google tsheets.  We signed the BAA with google for HIPAA compliance.  It is really nice for sorting, auto populating, etc.  

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  Laura da Silva

  • October 25, 2021 20:24

  Any updates on this waitlist feature? I would love to have 2 types of waitlists: 1 for each clinican weekly (for example, I have current/returning clients who are wanting to be scheduled but my week is full so they want to be notified of any cancellations. Second waitlist for future clients

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