Can't Create Claim/CMS 1500 -is invalid

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Stephen Kolar

• April 12, 2020 01:17

I've been creating CMS 1500 insurance claims for clients successfully in the past but am now stuck and am unable to do this for my past two clients.  I've checked their overview and updated them with insurance info, demographics, diagnoses, etc.  Now when I try to go create a CMS 1500 I get in red:

! Could not create Claim/CMS 1500

-is invalid

Both clients are minors, perhaps that has something to do with this?  I've added their contacts/parents and double checked their information but to no avail.  Help!

 

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  Melissa Phares

  • April 12, 2020 02:59

  I think this is a system error tonight.  I'm getting the exact same message, and it's happening even for clients for whom I've successfully submitted in the past few weeks. I came in here to search for the same thing.

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  Allison Douglas Guerrero

  • April 13, 2020 07:27

  I also tried as of 1:20 a.m. MST Monday morning and claims are still not working! Exact same message for claims that worked fine for these clients prior! ugh.

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  Gillian

  • April 14, 2020 00:59

  Hi everyone, is this issue persisting for you now? We received a handful of reports of this issue but have been unable to reproduce it, and all of the customers reporting this issue have said it's since resolved.

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  Melissa Phares

  • April 14, 2020 04:59

  It worked for me tonight, for all the ones that failed on Saturday night.  Thanks SP for fixing this.

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  Gillian

  • April 16, 2020 01:07

  Glad you're good to go now, Melissa. Please don't hesitate to reach out if you have any questions about this, or anything SimplePractice. We're proud to support the transformative work that you do. 

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