video layout

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Bridget Reilly

• April 13, 2020 18:57

How do I change the layout for video sessions with clients? I am used to using zoom and like the layout of just seeing client's face  (with my face much smaller in corner). It seems with simple practice it is split screen with my face on one half of screen. I don't understand this- I do not need to see myself. I want to see the client full screen. Can you please advise.

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  Gillian

  • April 14, 2020 00:44

  Hi Bridget, happy to help. Are you using SimplePractice's Telehealth platform on your computer, or on a mobile device?

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  Bridget Reilly

  • April 15, 2020 00:48

  I am using it on my computer. The client was using on his phone.. Thank you!

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  Frances M. Belcher

  • May 04, 2020 22:07

  Does it matter if its on computer or mobile device?  I had the same problem - my face was actually blocking my client’s face and I couldn’t remove my face from the screen.

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  Ildiko Gabor

  • May 05, 2020 04:37

  I would also like to know if there is a way to have a full screen option. It would be great not to see the tabs on the browser. Is this possible? We both are using computers. Thank you!

   

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  Carolyn Waterfall

  • May 27, 2020 21:58

  Really need full screen option on SimplePractice telehealth. Please help.

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  Frances M. Belcher

  • May 27, 2020 22:01

  How was this question marked answered? Tell us how to remove our screen and make it full screen, please? Why does it matter if we’re using a computer or tablet?

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  Gillian

  • August 12, 2020 19:41

  Hi everyone, thanks for your patience in our getting back to you. When you're using SimplePractice's Telehealth platform, it's not currently possible to adjust the Telehealth window so that your browser isn't visible. In Google Chrome on a computer, you can right-click the image of yourself and click Picture In Picture to pop out your video preview image. Thank you for the suggestions that full screen mode for Telehealth with SimplePractice would be useful - we always welcome your ideas and suggestions on our Ideas board at simplepractice.uservoice.com

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  Steve Newman

  • October 09, 2020 03:29

  I am using an iPad Pro.  I cannot rotate the screen for notes or any typing to the horizontal. Please. Help. Thanks. Steve

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  Gillian

  • October 09, 2020 18:26

  Hi Steve, happy to help. It sounds like you're using the SimplePractice Mobile App on your iPad to access SimplePractice. You actually will want to use the browser on your iPad to access the full web version of SimplePractice, and can simply delete the mobile app, which is optimized for use on a mobile phone and doesn't support landscape layout. 

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  Catherine Aisner

  • October 09, 2020 19:44

  We really need the option to be able to record a session.  Some certifications (Gottman, Emotionally Focused Therapy, I'm sure others) require recordings.  Also, working with couples (and I'm sure some individual work), being able to record and play back a segment of a session can really facilitate the therapy process at times.  Please, please.

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  Ruth

  • October 12, 2020 16:44

  Hi Catherine, for security reasons, we've chosen not to include a recording function in Telehealth. However, this is a feature we could consider in the future. Please let our Product Team know why this function is important to you by commenting on and upvoting this feature request: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/36553339-record-and-share-telehealth-sessions . In the meantime, I'd recommend finding a HIPAA compliant screen, or voice, recording software to use in tandem to our Telehealth feature, so you can securely record sessions. 

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  Kamailia Williams

  • May 04, 2022 21:05

  Hi Everyone I have the same issue but just found if you click on the 3 dots in the browser and scroll down to zoom and click on the [  ] next to the + side it will back the screen full scale

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