I have a few concerns and am hoping that there can be some explanation or answers as to why the workflow is going to be as it displaying now.
#1. Why is there not an option for an existing client to simply continue to enter their password? Enter password OR click here to login without a password. If someone knows their password and wants to continue to enter it, I don't see why we should not allow them to continue doing so
#2. Many of us are trying to run our practices as electronically as possible. Why can't the contact information be an email address instead of a phone number if a client is having a login issue? The client is presumably already in their email account and I would much rather be able to receive an email, generate a new pin code and email back rather than receive a phone call, copy down which client is calling,etc. Phone calls typically generate far more work than a quick email..Seems like an extra step and extra work.
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