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Stripe message "Payment could not be created"

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Amanda Norcross

I'm using Stripe for client payments, and a client's brand new card that I successfully charged last week was declined this week with the message "Payment could not be created." What does this mean? It seems like something possibly wrong on my end rather than hers. It just seems fairly unlikely this week's issue is due to something fraudulent or something wrong with her card because this card is new.

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Comments

11 comments

Date Votes
  • Deborah Cole

    I need to talk to a live person for help with Stripe. When there was a HUGE mistake in billing via Stripe, I could not correct the mistake. I finally took a check to the client (one hour) because I could not correct it.

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  • Ayelette

    Hi Amanda and Deborah,

    We'd be happy to help you both with your questions. Because they are specific to your accounts, a member of the Success team will reach out to each of you privately to assist.

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  • Kristine Beelek
    • Edited

     I tried to run a payment on a card that has worked before and I get the message this card does not support this type of payment,  client contacted her bank and they said they don’t even see a failed charge on their end so it isn’t her card it is something with stripe or simple practice.  Any ideas?

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  • Ruth

    Hi Kristine - Do you see this charge listed in Billing > Card Transactions? If so, the reason for the error message could be because you accidentally double clicked the Add Payment button when charging your client. Sometimes, the system will try to alert you against double charging a client, if you've charged the same card the same amount within a short period of time.

    In order for us to verify the reason for this error message, I'd encourage you to submit a Help Request from your SimplePractice account. To do so, click on the "?" icon to the bottom right > Get Help > Ask Question > Email. You can also click here to submit a Help Request: SimplePractice Help Request Form.

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  • Tara Crowl

    I'm getting the same error right now. I do not see this on the Card Transactions screen.

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  • Ruth

    Hi Tara, it looks like you were able to identify an issue with the client's card! Let us know if you're unable to charge other cards in your account. 

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  • Jeanine Blair

    Over the last 2 weeks or so I have had a handful of clients who's credit card charges are giving me the message " Card does not support this type of purchase". I have used the same cards in the past but now they are not working. 

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  • Ruth

    Hi Jeanine, I've created a help request on your behalf so a member of our Online Payments Team can look into this for you. In the future, if you have a question about an issue specific to your account, or clients, you can submit a help request by using the "?" icon to the bottom right of your account > Get Help function. We'll be in touch soon! 

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  • Debra J. Bruemmer

    I’m having trouble with stripe as well.  The confirm button either freezes, or I get an error message “does not support this type purchase” or “insufficient funds.”

    I have done all I can on my end, I have emailed with support. I find it odd that 4 clients all have insufficient funds. I still think its an issue with simple practice’s end. 

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  • Michelle Paul

    For the past month I have had several patient's cards declined with the error message, "Payment could not be created. Your card does not support this type of purchase." This credit cards have been successfully charged in the past and now they payment will not go through. I believe most of the cards are HSA accounts/cards? Can the Online Payments Team look into this for me ASAP?

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  • Patricia Cave

    I am unable to process credit cards for copays. the error message states "does not support this type of purchase. 

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