Telehealth link
Answered
I have tried repeatedly to send a Telehealth link and reminder to a client for this afternoon. It will only allow me to send a reminder and link to the clients contact for which I do not have permission. I have cleared my cache, logged out and logged back in. I have never had this issue before and it is quite distressing.
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I just was on chat with customer support. They told me that if you click the contact person there won't be an email associated with them and then you can send the link. I tried it and it seems to work. Very confusing though as no one explained this new process and I don't know why in the world they would add a contact person to the telehealth link section. They said they would get back to me later on why they didn't explain this through email etc... Hopefully you can try this and start sending out links again :)
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I just discovered this problem and it's SUPER annoying since my appointment is looming and I can't send the link! I don't know why this was changed since the "old" way worked well. Who wants to send a link to telehealth session to a client's contact anyway?!??
I'm following others and going around the issue by copying & pasting. Annoying, but workable.
I hope this gets fixed asap.
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Hi,
We appreciate everyone's feedback regarding the process for manually sharing Telehealth links. As you may have seen, we have updated the workflow so that when you click a Telehealth appointment on your Calendar and click Share Link > Send Reminder, you will have the option to send a reminder to a contact only if that contact has email appointment reminders enabled for that client.
Note that even when a contact's name displays and you are able to send them the Telehealth link, you can de-select their name and only 1 reminder will be shared, with the client, as shown below.
If you would like to enable or disable a contact's appointment reminder settings for a client, you can do so by going to the client's Overview page > clicking Edit beneath their name > clicking the Contacts tab > clicking the Manage dropdown next to the relevant contact > clicking Edit Appointment Reminders > updating the setting as needed > clicking Save.
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Hi,
Has anyone had the message "Unable to connect as streaming is timed out?" I couldn't see my patients and Monday is full. There is no human to ask on SP and I could use some help. This is so stressful and the message was on both sides, mine and the patient. We both reloaded and I even reset the time to make a whole new appt. with a fresh link and still no luck. Love any help.
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Hi Danielle,
I see that you submitted a request to our Customer Success team as well. I've followed up with you for some more information, and one of my colleagues can provide additional guidance once we receive those details.
If you'd ever like to learn more about the people who make up the SimplePractice team, I invite you to check out our profiles here: SimplePractice Team.
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Thanks Ayelette, Just would love a phone number because we are dealing with life and death at times and need support when the system is not working or we need support. Team looks lovely, But more importantly we as the customer would love support as the drop down boxes are not helpful.
Thank you so very much, This was pretty bad and in a pandemic too.
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Hi Kristen,
We are aware of an outage earlier today and the issue has been resolved. Telehealth by SimplePractice is now fully accessible to you and your clients.
If you continue to experience any issues, those may be specific to your account. Please reach out to us by clicking the blue question mark icon in the lower right of your SimplePractice account and clicking Get Help.
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