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Accessing multiple clients through video at once

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13 comments

  • Michelle Thomas

    I am wondering the same? I remember hearing about this coming  but have not seen an update.

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  • Ayelette

    Hi Joseph and Michelle,

    For security reasons, each of your clients' appointments has its own unique Telehealth video call link that's automatically generated in your account. Currently, this unique link serves to protect multiple individuals from potentially accessing a single client’s video call link while you are conducting a one-on-one session. To ensure the privacy of your individual sessions, we don’t currently support group or couple Telehealth appointments, as this would require sharing one person’s unique link with multiple individuals.

    While I don’t yet have an ETA for you on when we’ll be releasing official support for group Telehealth sessions, we are actively working on it and we know it’s important. In the meantime, if you would like to be notified when we have a group Telehealth workflow available, feel free to send us an email help request through your account.

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  • Marci Warren

    I am needing access to group telehealth options.  Please keep me posted on when those become available?

    Thank you,
    Marci

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  • Ayelette

    Hi Marci,

    I invite you to email us through your SimplePractice account to learn more about our group Telehealth updates.

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  • Susan A. Ringle

    I am needing to have a parent and child in one teleconference, and each are in a different location.  How can I add two people at different email addresses to the same teleconference?  Keep me posted. 

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  • Ayelette

    Hi Susan,

    I've created an email request for you so that a member of our Customer Success team can follow up with you directly.

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  • Loïc F. Pritchard

    How can I find out the current status of this issue? I need to be able to meet with families when they can't all fit into the frame of one camera. 

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  • Ruth

    Hi Lillian, you can share the Telehealth link with multiple people so they can access the session on different devices. To do this click on the appointment from the Calendar > Share Link > Copy Link, then send the copied like outside of SimplePractice or as a secure message. To send a secure message click the messaging icon to the top right of your client's file. Please keep in mind that the quality of the Telehealth session will depend on the Wifi Network and device configuration of all participants. We're currently working on a way to better support group sessions, please upvote and comment on this feature request so our Product Team can consider your input: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/36345115-group-therapy-and-classes-scheduling-and-notes 

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  • KATHRYN GARNETT

    Thank you for this feedback.  Would love to have capability to do group also.

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  • Eduardo A. Molina

    Hello SP Support Team,  

    Have there been any updates on providing easy video sessions to multiple clients using multiple devices, perhaps multiple locations too ?  I see the last updates someone posted on here are from 8 - 6 months ago.  Any progress since then?

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  • Tara Reinertson

    I am wondering the same thing. I have a family located in different areas and in need of a telehealth family session with four different people. They need to process a father who passed away during Covid. Can I conduct this type of session on Simple Practice? Can Simple Practice have a "family session link" that multiple people can access together? 

    Thank you,

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  • Carla Evans

    I need to conduct couples counseling. How do the clients access the therapy session without trying to fit both of their heads into the video frame?

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  • Birch Snogles

    I need to be able to have two people access their session as they will be in different places for our couples work. Is this possible?

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