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Clients continue to ask me if there was an app they could use for the portal to message back and forth ?

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4 comments

  • Richard Wayne

    I totally agree. The process for the client with absence of passwords is painful: go to the web portal, click the link, got to email, find the message and link and click that, now back to the website. In the mean time the poor client has gotten a text message or phone call from someone that requires attention. By the time she returns the link, its has timed out. Now she has to start over.

    With an app it could support Touch ID and Face ID (plus the Android equivalents), so all you have to do is launch the app and use your fingerprint or face to log in – very fast and pain free.

    If we want clients to use secure communications, we have to make it easy, not painful.

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  • Ayelette

    Hi Danielle and Richard,

    I encourage you both to vote and comment on this idea on our Ideas and Suggestions board: App available for clients for client portal.

    Posting and commenting on our Ideas and Suggestions board means that members of our Product Team, as well as all members of our Community, have transparent access to review your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.

    If you're curious, here's more information about how a customer idea can become a SimplePractice feature: Customer feedback: How a customer idea can become a feature in SimplePractice.

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  • DR,Nagendra NANDIVADA

    When we sent message to our client the system says email sent. We need some prompt which says received or read. If not we are not sure as we don’t receive response.

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  • Ruth

    Hi Nagendra, to clarify, if your client isn't already logged into the Client Portal, they'll get an email notification to check their Client Portal for a new secure message 10 minutes after you send the message. The Emails Sent Report will tell you if an email was "Delivered" successfully, reported as Spam, or "Bounced." There's no way to verify if an email has been read. You can, however, verify if a secure message was read, or if it's just been "Delivered." Here's a screenshot of a read and delivered message from one of my test clients' secure messages: 

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