Additional clients being prompted to enter same TeleHealth session!
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I assume you have heard about this by now, unless it is somehow unique to our account, but we have been experiencing an issue lately with telehealth login. When we go to send a reminder to our client at the onset of a video session, the system is actually prompting us to invite another, unrelated client. Thankfully, we have caught the problem before sending, but I assume this could create a significant confidentiality issue!
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Hi Kevin,
If your client has a Contact with email reminders enabled, then you're correct, when you click Share Link > Send Reminder, the system will prompt you to send a Telehealth link to both your client and their Contact. You can bypass this by unchecking the box to send the person an email reminder, pictured here:
You can also disable email reminders for the Contact by going to the client's file > Edit > Contacts > Manage > Edit > Edit Appointment Reminders and unchecking the box to Send email reminders. This way you won't be prompted to share the Telehealth link with the Contact when you manually share it with your client.
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