My client is charged 375.00, they make an online payment. The surcharge and fee is put into place bringing total down too 363.00 (that makes sense ). When I get the payout it goes all the way down to 309.00. Thats what shows up on card transaction and in my bank account. Not only did I get the surcharge % and fee from my 375.00, then it looks like Stripe took out another amount from the 363.00. This has not happened with my other online payments. So I am unsure why I lost $66.00 from a client paying me online. And how will Simple Practice rectify this and 66.00 is a significant reduction.
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