discounting client's out of pocket cost due to hardship
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How do you handle discounting a client's out of pocket cost due to financial hardship? I'm not asking about documenting it for legal/insurance purposes, just how to account for it in SP's system. If I enter some amount as "cash," it will later appear to be income. Would you change the write-off amount in the payment record? I'd like some way to track this so I can figure out later why amounts don't match EOBs. 

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    David B. Shaw

    I change the write-off amount in the payment record.

    I change the write-off amount in the payment record.