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discounting client's out of pocket cost due to hardship

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2 comments

  • David B. Shaw

    I change the write-off amount in the payment record.

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  • Ruth

    Hi Nicole - David is right. If you'd like to write-off a client's copayment amount, you'll want to add an Insurance Payment and enter the amount you'd like to deduct as a write-off, or you can edit an existing Insurance Payment to reflect this additional write-off amount. Here's more Entering write-offs.

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