How do you handle discounting a client's out of pocket cost due to financial hardship? I'm not asking about documenting it for legal/insurance purposes, just how to account for it in SP's system. If I enter some amount as "cash," it will later appear to be income. Would you change the write-off amount in the payment record? I'd like some way to track this so I can figure out later why amounts don't match EOBs.
Please sign in to leave a comment.