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Where to send COV letter?

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7 comments

  • Maura Malloy

    I would like to submit a Change of Vendor request for United HealthCare/Optum ERAs

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  • Jinger Atteberry-Bennett

    I'd like to know this, too.  This is a major pain for me, as you can't call any 800 numbers and get any information.  I've made numerous phone calls and can't seem to reach a human being to get any answers on this.

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  • Ruth

    Hi Elizabeth, Maura, and Jinger - I’ve created help requests on your behalfs so that a member of our team can help you with updating your enrollments. They’ll be reaching out to you with their instructions over email. 

    Jinger - Due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group. To better and more quickly serve as many of our customers as possible, we are temporarily limiting offering phone/video calls by reservation. A member of our team will reach out to you via email, if you're unable to get on the same page, they'll offer you a call. Currently, we don't have a direct phone number. 

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  • Kelly Montes

    I am having the same issue, I will send a email as well, but if you have a quick solution to this, please let me know. 

     

    Thank you

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  • Ruth

    Hi Kelly, I'd still recommend submitting an email Help Request! Often different insurance payers have different enrollment requirements. Our Insurance Team will be able to help you out over email! 

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  • Dr. Maria Gricelda Chacon

    i have made a COV letter addressed to  united health care but i need to know where to send it. 

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  • Ruth

    HI Dr. Chacon, please reach out to our Insurance Team by using this link to fill out an email Help Request. They'll be able to help you get enrolled with United Healthcare through our platform. 

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