UNIQUE TELEHEALTH LINKS

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Stacy Lewis

• June 02, 2020 22:09

Help with NEW TELEHEALTH LINKS: I have noticed over the last couple of weeks that many clients can no longer use the same link (but this hasn't been consistent) from week to week. IS IT TRUE that a client needs a new link for each appointment? I never received an email from SP about this change. Can someone send the email to me? And can someone explain how my clients are supposed to get the link each week? I can't imagine doing this manually. Thank you!

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  David Sullivan

  • June 03, 2020 20:52

  I have had the same problem popping up intermittently.

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  Irina Kerzhnerman

  • June 11, 2020 20:46

  I have had the same issue.  Looking forward to an answer.

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  Ginger Rhodes

  • June 17, 2020 00:18

  I am having the same problem. My patients are told that the link is expired but I don't see anything in the documentation about that.

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  Ruth

  • August 06, 2020 05:51

  Hi Everyone - You're probably referring to the recent Telehealth feature enhancement that assigns unique Telehealth links to each appointment you schedule. In the previous functionality, Telehealth links were only unique to the client, one link per client. If clients bookmarked, or saved their link, it will no longer work. 

  If you've enabled email reminders for your practice as well as for your individual clients, then they'll receive their unique Telehealth appointment link automatically. The link will be sent out at the time you set Email Reminders to be initiated, as well as 10 minutes before the appointment start time. Here is more on Telehealth reminders. 

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  Sandra F. Marjon

  • July 12, 2021 02:37

  I sent up email reminders and my client’s partner isn’t getting them?  I had an individual with her last Friday and she got that one. When I set them up as a couple is when I’m having this issue, what do I do next?

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