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Losing video after I screen share

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  • Ruth

    Hi Sandra - I apologize for not addressing this sooner.

    For questions that require investigation into your specific account, or device, you'll want to submit a Help Request to our Customer Success Group. Click here to submit a SimplePractice Help Request Form. I've already gone ahead and created a Help Request on your behalf, so no need to do it in this case. A team member will reach out to you individually over email. You can also reach us on our Live Chat feature, offered Tuesday - Thursday, 7am - 6pm PT (learn more here). 

    For some general Telehealth tips, I suggest checking out the following guides:

    Getting started with Telehealth

    Troubleshooting Telehealth appointment issues

    Telehealth FAQs

    Although we're periodically monitoring the Community Forum and plan on improving our response times to questions posed here, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. 

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