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New credit cards won't add





    I am having the same issues...system will not allow for an update to a cc or adding a new one.

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  • Margaret Gayle

    Same issue with me as well. Please post if you get an answer.  Thanks!



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  • Ruth

    Hi Everyone,

    Thanks for being patient with us, I do see that Troy and Dr. Dome were able to submit Help Requests to our Customer Success Group for further assistance. This is the quickest and best way to get help from us. 

    To answer your question: a lot of times this can occur when on a weak network, or are using an outdated device, operating system, or browser. This can also occur if you have certain extensions, or ad blockers installed to your browser, if you haven't cleared your cache, or are using an unsupported browser. To find out how to configure your device, network and browser for optimal SimplePractice use, refer to these guides:

    Clearing your browser cache

    How to set up your browser for SimplePractice

    What are the minimum requirements for successfully using SimplePractice? 

    Although we're periodically monitoring the Community Forum and plan on improving our response times to questions posed here, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. If you'd like us to look into your particular account and device settings, click here to submit a SimplePractice Help Request Form. You can also reach us on our Live Chat feature, offered Tuesday - Thursday, 7am - 6pm PT (Getting support with live chat).


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  • Lynn Ellis

    I deleted patient's old debit card and neither they or I can enter a new card. We receive message, "Could not add card. Your card was declined." Patient confirmed the card worked for other purchases. Please advise. Thank you for your assistance. Billing and Insurance - Edit client GA - SimplePractice

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