Are any of your clients reaching out at the time of their appointments to say "I have not gotten the link to get into my session, please help"
I make sure to have all email settings to have clients receive emails, notifications and updates from simple practice, and yet something about all of this is making me think, that its not sticking.
Are any of your clients running into this ?.
By default, when adding an email address, I think that simple practice should assume (and program in) that the email notifications are set to yes, via the address on file. I have noticed that by default, simple practice does not opt clients "in" to email notifications - and this can become a mess.
Going back to telehealth though - who else has run into this?
1) Telehealth & office location are set for video session through simple practice.
2) Clients are reporting that they have not received their session link before the session begins.
It becomes a problem, when the session becomes "no show" due to the programming not working for the client / therapist in a group practice.
Please chime in.
Post is closed for comments.