Showing an insurance credit and a balance due, when the client's balance should be zero
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Due to changes in insurance coverage during COVID, I had to refund several deductible payments for a client after the insurance paid in full. Rather than evening out the overall balance, it now shows that there is an "insurance credit" while the same amount is showing up as an overdue amount. How can I move this credit to the client balance?
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Hi Everyone - I apologize for not addressing this sooner; however, the best way to get help from our Customer Success Group is by submitting a SimplePractice Help Request Form. You can also reach us on our Live Chat feature, offered Tuesday - Thursday, 7am - 6pm PT (learn more here).
To generally answer your questions, the best way to account for an incorrectly recorded insurance payment is by adding a new insurance payment that allocates the correct Client Owes amount, Insurance Owes amount and Write-Off. You can either delete the previous insurance payment altogether, or you can create a negative insurance payment for the amount previously paid, then create a new Insurance Payment for the corrected amount. This guide goes into greater detail: Adding Insurance Payments.
If you'd like us to investigate your particular clients, or Insurance Payments, please submit a Help Request.
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HI Ruth,
Your response to how to fix this common situation is really convoluted for what should be seamless. Why should I need to add a fake payment or a fake deduction in the insurance payments? I had an insurance decide to cover copays and sent a payment. I went in and allocated the fees according to each appointment. Then, I went into each session in the billing section and corrected what client owes and what insurance pays (and deleted all old invoices and statements, etc.) There is still an insurance 'credit' and a balance on my client's account. Should I deduct the insurance balance showing from what my client owes? Why isn't there a feature to use a credit from insurance to pay for any balance? That seems like a no brainer and easy to fix. Or why wouldn't the insurance credit be allocated to the balance owed by client?
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Hello, I'm re-opening this to see when this process will be updated. This is a very difficult process to navigate. And it looks like it has been an ongoing issue for 2 years. For the record, this is a very frustrating accounting issue that I was hoping a tool like simple practice would be able to create a fix for that isn't convoluted. I've just lost 30 minutes of my day trying to figure this process out and it doesn't feel like it completely resolved the issue.
Thank you.
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