Office location settings and Availability

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Jerrica Danhoff

• June 20, 2020 18:52

Hi there,

I am trying to use the "unassigned office" location when clients book their initial 15 min. phone consult with me. I can manually change it to unassigned from my calendar but when I set up my availability for people to schedule initial calls, the "unassigned" location doesn't even show up in the drop down options menu for office locations. Does anyone know how I can make the unassigned office location show up when adding availability to set that as my office location for these initial phone calls? Please let me know, thanks!

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  Kaori Oto, LMFT

  • June 21, 2020 05:24

  I am trying to do the same thing.  For now, I have to set up as Telehealth.  I would like to find out the unassigned office option as well. 

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  Rachel Moore

  • July 12, 2020 02:10

  Same question — when clients sign up it says there will be a video session. This is not the case (it's a phone consultation, not video) and I don't know how to fix it.

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  Ruth

  • August 07, 2020 15:11

  Hi Everyone - The Unassigned Office usually appears in replacement of the Telehealth Office Location when you disable Telehealth. 

  What you'll want to do instead is create a new Office Location in Settings > Practice Details. Click the +Office and add a Phone Consultation Office Location. In the address form fields you can either enter your phone number, or NA to indicate the location will be virtual. If you want to make this Office Location available for Online Booking, go to your Calendar > Availability and create an Availability timeframe for this Office Location. You can choose which service you'd like to offer at this Office Location. 

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  Lisa Pulliam

  • October 25, 2021 21:19

  Is this feature no longer available? I don't see the option to add.

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  Lindsay Scholz

  • December 11, 2021 17:10

  I am sorry but this platform ABSOLUTELY SUCKS! WHY DO WE BOTHER IN THESE THREADS. SOME HAVE 500 PEOPLE UPSET EXPRESSING CONFUSION AND CONCERN AND NO ONE EVER REPLIES (WELL MAYBE ONCE IN A BLUEMOON, AFTER 100 CONSUMER COMPLAINTS).. WHAT THE FUCK? GET IT TOGETHER SIMPLE PRACTICE

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