Billing

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Marissa Stanfill

• July 06, 2020 15:28

I am in the process of starting my own solo practice. I have my own website and I have the simple practice booking widget. My husband pretended to be a client to see how it all worked. Booking widget worked and delivery of intake paperwork worked. My husband entered his debit card when booking a session. The problem is that the next day the invoice stated he paid t this wasn’t reflected in his bank account. What should I do to fix this?

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  Gillian

  • August 04, 2020 20:49

  Hi Marissa, I'd recommend double-checking to ensure the payment was entered as a Stripe Credit Card payment, and not a Manual Credit Card payment. Stripe payments deduct the session fee from the client's card on file and pay the fee out to your bank account on file. Manual Card Payments simply record that a payment was run outside of SimplePractice.

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  Tuesdae N. Lawrence

  • September 14, 2020 18:52

  Hello. I have a client invoice showing as paid from autopay for two separate payments from two separate sessions; however, the recent session date paid and sent to my bank account, but the later session invoice show paid, but payment does’t show it entered my account. Please help me! 

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  Ayelette

  • September 18, 2020 21:37

  Hi Tuesdae,

  I appreciate you reaching out directly to our Customer Success team as this is specific to your account. I see that my colleague Jazmine is working with you, so feel free to let her know if you have any additional questions.

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